Golden Star Casino - Die Auszahlung an den Spieler verzögert sich

Cssino told me the payout would take no longer than 48 hours. Exactly 48 hours have passed, and they still haven't sent my money, which is €6,600!

Please Casino Guru put pressure on you so that I get my money. I don't want to get ripped off again like I did the other day when I lost over 5000 euros. I just get ripped off by casinos all the time.

Now they have turned off the live chat function for me, which means I can no longer write to them. I didn't insult them or anything.

Best regards

Das Cssino teilte mir mit die Auszahlung wird nicht länger als 48h dauern. Es sind ab jetzt genau 48h vorbeigegangen und sie haben noch immer nicht mein Geld geschickt es geht um 6600€!

Bitte Casino guru macht ihnen druck das ich an mein geld komme ich möchte nicht wieder verarscht werden wie letztens über 5000euro ich werde nur von casinos verarscht die ganze zeit.

Jetzt haben sie die live chat Funktion für mich ausgemacht was bedeutet ich ksnn ihken nicht mehr schreiben ich hab denen nicht msl beschimpft oder sonst was.

Mit freundlichen Grüßen

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I am 100% KYC verified. The casino promised to send it to the provider Inpay within 48 hours, unfortunately to no avail because Inpay pays my bank in seconds. I know that, but my problem is simply that they promise and then don't send it anyway. These scammers...

Ich bin zu 100% kyc verifiziert das casino hat mir versprochen es innerhalb 48h zu schicken an dem anbieter inpay leider erfolglos weil inpay zahlt in sekunden an meiner bank das weiß ich aber mein problem ist einfach das sie es versprechen und dann trotzden nicht abschicken diese scammers..

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika