Goldbet Casino - Die Auszahlung des Spielers verzögert sich aufgrund eines Systemfehlers.

I used the $35 no-deposit bonus. According to my history, the wagering requirements were successfully completed on October 28, 2026, at 1:27 PM (status: "Bonus wagering requirement completed"). The casino system then correctly converted the balance from bonus funds to exactly €30.00 real money. My bonus balance is now €0.00.

My account is fully verified, I haven't violated any rules, and I've successfully withdrawn funds in the past. However, when I try to withdraw the €30.00 in real money, the cashier is still incorrectly demanding wagering requirements. This is clearly a technical error in the casino's cashier system.

The email support doesn't read my messages at all and keeps sending me endless, automated, and contradictory replies. Sometimes they say the bonus is still active, sometimes they say there is no active bonus anymore, and most recently they claimed the real money field is just an "indicator for bonus winnings," even though it's declared as withdrawable real money. Since my money is officially listed as real money and there are no outstanding wagering requirements, I request the release and manual withdrawal of my €30.00.

Ich habe den 35 $ No-Deposit Bonus genutzt. Die Umsatzbedingungen wurden laut meiner Historie am 28.10.2026 um 13:27 Uhr erfolgreich abgeschlossen (Status: „Umsatzbedingung des Bonus abgeschlossen"). Das Casino-System hat das Guthaben daraufhin ordnungsgemäß von Bonusguthaben auf exakt 30,00 € ECHTGELD umgestellt. Mein Bonus-Saldo steht bei 0,00 €.

Mein Konto ist vollständig verifiziert, ich habe keine Regeln verletzt und in der Vergangenheit bereits erfolgreich ausgezahlt. Wenn ich die 30,00 € Echtgeld auszahlen möchte, verlangt die Kasse fälschlicherweise immer noch Umsatzbedingungen. Es handelt sich um einen eindeutigen technischen Fehler im Kassensystem des Casinos.

Der E-Mail-Support liest meine Nachrichten überhaupt nicht und antwortet mir in Dauerschleife mit automatisierten, widersprüchlichen Textbausteinen. Mal heißt es, der Bonus sei noch aktiv, mal heißt es, es gäbe keinen aktiven Bonus mehr, und zuletzt wurde behauptet, das Echtgeld-Feld sei nur eine „Anzeige für Bonusgewinne", obwohl es als auszahlbares Echtgeld deklariert ist. Da mein Geld offiziell als Echtgeld geführt wird und keine Umsatzbedingungen mehr offen sind, fordere ich die Freigabe und manuelle Auszahlung meiner 30,00 €.

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Dear Zaubergirl,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulty withdrawing your winnings. To assess the additional wagering requirement, could you please provide the following?

• The name, code, or link for the $35 no-deposit bonus you claimed.
• A screenshot of the bonus-history entry showing that the wagering requirements were completed.
• Your email correspondence with the casino about the remaining wagering requirement, including its explanation that the real-money balance is only an indicator of bonus winnings.

You can send the correspondence and screenshots privately to kristina.s@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Kristína

I'm sending it by email because there's so much of it.

LG

Ich schicke es per Email weil es so viel ist.

LG

Dear Zaubergirl,

Unfortunately, I would like to inform you that since this casino has 80+ cases closed under the "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have failed, as the complaints have grown in number. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help. The casino can reopen this complaint at any time.

Best regards,

Kristina