Gizbo Casino - Die Einzahlung des Spielers verzögert sich.

It’s already 11 days ago that GIZBO is not willing to help me with my deposit auf 1000€. The customer support is terrible. Asking for help the only reply is to wait until the payment system reply to them. 11 days I’m waiting already and still getting the same reply’s. It’s redicolouse

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gizbo Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino using this payment method?
• Please could you forward the payment receipt and any relevant communication between you and the casino regarding the issue to tomas@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

The casino doesn't want to give me any contact details for the payment provider. I made further deposits after the missing deposit, which were successful, and also before. However, the €1,000 hasn't been deposited after 12 days. Support continues to tell me to be patient and can't even give me a deadline for when the payment provider will get back to them. They've opened a case twice, but they haven't received any response, which isn't my problem. No help or willingness to help me. All receipts, etc., have been submitted multiple times.

Das Casino möchte mir keine kontaktmöglichkeiten zum zahlungsanbieter geben. Ich hab auch nach der ausbleibenden Einzahlung weitere Einzahlungen getätigt welche erfolgreich waren und auch vorher. Bezüglich diese 1000€ sind jedoch nach mittlerweile 12 Tagen nicht eingezahlt. Der Support verweißt weiterhin darauf geduldig zu bleiben und kann mir nichtmal eine Frist nennen wann der zahlungsanbieter sich bei denen meldet. 2 Mals wurde ein Fall eröffnet wo sie selber keine Rückmeldung bekommen was nicht mein Problem ist. Keine Hilfe oder Wille mir zu helfen. Alle Belege etc wurden mehrmals eingereicht

Hello Georgiosmarkou,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience and for the information provided.

If the issue persists, could you please share a screenshot of the transaction as it appears in the list of transactions in your player's account? Be sure to show the status of the transaction if it's available.

Send the information to my email at tomas@casino.guru

Looking forward to your reply.

Dear Georgiosmarkou,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru