Gamdom Casino - Die Auszahlung des Spielers ist aufgrund einer Verzögerung bei der Überprüfung blockiert.

Support has been delaying the verification process since 05/15/2025. They feed you with promises about verification. They say that another team is doing the verification and they cannot influence it. They said that verification takes from 24 hours to a couple of days, but in fact 1.5 weeks have passed. Withdrawal of funds is blocked.

Dear exaggerate2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello

To proceed, please provide the following documents:

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1. Government ID: A clear photo of the front and back of your ID card or passport, showing all four corners.

2. Selfie with ID: A photo of you holding your ID and a piece of paper with the word "Gamdom" and today’s date written on it.

3. Proof of Source of Funds - Please provide one of the following documents:

Bank statement showing recent transactions and balance

Payslip or proof of salary deposit

Sale agreement, inheritance papers, or any official document confirming your source of funds

4. Proof of Address - Please provide one of the following documents:

Utility bill, bank statement, or any official document from a recognized institution

Requirements for Source of Funds and Proof of Address:

Must clearly display your full name and address.

Dated within the last 3 months.

Full colour and legible.

I have provided all these documents.

Thank you very much for your reply, exaggerate2020. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear exaggerate2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru