Gamdom Casino - Das Spielerkonto ist gesperrt.

My balance had decreased by 8500 yen.

My account was locked after I contacted customer support.

No matter how many questions I answer, they won't restore my account.

I will not answer the question.

I'm trying to avoid having a conversation.

A total of 13,000 yen was stolen.

残高が8500円 減ってた

問い合わせたらアカウントロックされた

どれだけ質問に答えてもアカウントを戻さない

質問に答えない

会話にならないようにしてる

合計13000円盗まれた

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Miyapon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Live Casino

Identity verified

We weren't talking about bonuses.

My balance has decreased by about 8,000 yen.

When I inquired, they said that someone else must have accessed my account and placed bets, and then they locked my account.

It's the same as what the other reviews are saying.

They regularly engage in this kind of fraud.

Why would you call a casino like this a reputable casino?

Anyway, try to find out if there are any similar reports. There are.

ライブカジノ

本人確認済み

ボーナスの話なんかしてない。

残高が8000円ぐらい減ってて。

問い合わせたら、他の人がアカウントに入り込んでベッドしたんだろう、と言って アカウントをロックした。

他のレビューが言ってるのと一緒。

普段から こういう詐欺を行っている。

こんなカジノを優良のカジノとか、なぜゆう？

とにかく同様の報告がないか調べてみて？あるから

Thank you very much for your reply, Miyapon. When was the last time you accessed your casino account?

Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Miyapon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I replied to that email, though.

There is no record of the exchange.

そのメールに返事したけど？

やり取りの履歴はない

Hello Miyapon,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Miyapon,

I apologize for the late response and thank you for your patience. Do I understand correctly that there was a remaining balance in your casino account before it was closed? Or did the person who accessed your account lose all your winnings?

Dear Miyapon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru