Gambiva Casino - Das Spielerkonto wurde ohne Angabe von Gründen geschlossen.

On April 8th, I requested a withdrawal of €200. I was then asked to submit documents for verification, which I did immediately. The verification process took about a week. Afterwards, customer service informed me that everything was in order and that the withdrawal was being processed and would be completed as soon as possible.

Today, April 16, 2026, I received an email informing me that my account had been blocked due to alleged violations, without any further explanation. I was also informed that within 14 days, only the amount of my deposits less than my winnings would be refunded.

I get the impression that this is a deliberate practice of not paying out profits.

Am 8. April habe ich eine Auszahlung in Höhe von 200 Euro beantragt. Anschließend wurde ich aufgefordert, Dokumente zur Verifizierung einzureichen, was ich umgehend getan habe. Die Verifizierung dauerte etwa eine Woche. Danach teilte mir der Kundenservice mit, dass alles in Ordnung sei und sich die Auszahlung in Bearbeitung befinde und schnellstmöglich ausgeführt werde.

Heute 16.04.26 jedoch erhielt ich eine E-Mail mit der Mitteilung, dass mein Konto aufgrund angeblicher Verstöße gesperrt wurde, ohne dass diese näher erläutert wurden. Gleichzeitig wurde mir mitgeteilt, dass innerhalb von 14 Tagen lediglich der Betrag meiner Einzahlungen zurückerstattet wird, der unter dem von mir gewonnenen Betrag liegt.

Für mich entsteht der Eindruck, dass es sich hierbei um eine gezielte Praxis handelt, Gewinne nicht auszuzahlen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I played slots, passed the verification, I don't remember exactly about the bonus, but if there was one, it had already been wagered. I was able to request my withdrawal without any problems. Then I sent all the necessary verification documents by email. After that, I contacted customer service and they said everything was fine and I would receive my money as quickly as possible. And in the end, all I got was an email about my account being blocked 🤷🏻‍♀️

Ich habe Spielautomaten gespielt , Verifizierung wurde bestanden, über Bonus erinnere ich mich nicht genau, aber wenn das war, war schon umgesetzt. Ich konnte meine Auszahlung ohne Problem antragen. Dann habe ich alle nötigen Unterlagen für Verification per e-mail geschickt. Danach habe ich mit Kundenservice kommuniziert und sie haben gesagt dass alles gut und schnell wie möglich bekomme ich mein Geld. Und zum Ende habe ich nur ein e-mail über der Konto Sperrung bekommen 🤷🏻‍♀️

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

I sent it via email.

Ich habe per e-mail geschickt

Thank you for the evidence provided.

Unfortunately, during our investigation process, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for Gambiva Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Gambiva Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regards,

Attila