Gamba Casino - Das Spielerkonto wurde ohne Angabe von Gründen geschlossen.

Good day,

I opened an account with Gamba a few days ago, on May 11th. I deposited €400, made a few transactions in the casino, and maybe placed 3-4 bets. My account balance was last around €800.

I've never had an account there and haven't claimed any bonuses. I only saw your advertisement here.

The account was blocked on May 13th without explanation. No email notification was received.

Support is NOT responding to my inquiry!

This looks suspiciously like a scam to me. I've also seen that there are already several open complaints. Why is a casino like this even allowed to be listed on Casino-Guru? It's clearly a scam and a rip-off. Please help.

Guten Tag,

hab am 11.05 ein Konto bei Gamba vor einigen Tagen eröffnet. habe 400 € eingezahlt,.. einige Transaktionen im Casino gemacht und vielleicht 3-4 Wetten abgegeben. Kontostand zuletzt waren ca. 800 €.

Hatte dort noch nie ein Konto und habe auch keinen Bonus in Anspruch genommen. Hatte nur hier die Werbung von euch gesehen.

Das Konto wurde am 13.05 ohne Nennung von Gründen gesperrt. Es erfolgte KEINE Email dazu.

Der Support antwortet NICHT! auf meine Nachfrage.

Für mich sieht das schwer nach Scam aus. Ich habe nun auch gesehen, dass hier schon einige offene Complaints existieren. Wieso darf so ein Casino überhaupt hier auf Casino-Guru gelistet sein? Das doch ganz klar und offensichtlich eine Masche und Abzocke. Bitte um Hilfe.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you submitted any withdrawal requests before your account was blocked?
• Have you completed the full KYC verification process at this casino, or at least uploaded any identity documents for verification purposes?
• What types of games did you play? Were they slots, live casino games, or sports betting only?
• When exactly did you contact customer support after discovering that your account had been blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronica,

No - no payment requests

No - no KYC (the bookmaker unfortunately doesn't contact you)

A few times on slots, a little bit of sports betting (

In total, I probably invested about €200 out of my €400.

On May 13th I tried to contact customer service.

No further news so far.

Hallo Veronica,

nein - keine Auszahlungsanträge

nein - kein KYC (der Buchmacher meldet sich leider nicht)

ein paar mal Slot, bisschen Sportwetten (

in Summe habe ich vielleicht von meinen 400 € ca. 200 € eingesetzt.

am 13.05 habe ich versucht den Kundendienst zu kontaktieren.

bisher weiter keine Nachricht

Please forward the email you sent to the casino customer support regarding the closure of your account to veronika.f@casino.guru. If the casino has responded in the meantime, kindly also forward their reply.

If you have not received any response, please try contacting the casino via live chat and ask for the reason for your account closure.

Please note that if the case concerns only sports betting issues, we unfortunately will not be able to assist further, as we do not have a department that handles such matters.

Okay. I'll forward the message right away. I've played both sports betting and casino games there.

Still no news from Gamba to this day.

What a scam!!!!!!

Alles klar. ich sende die Nachricht gleich weiter. Habe sowohl Sportwetten als auch Casino dort gespielt.

bis heute immer noch keine Nachricht von Gamba

Was für ein Betrug!!!!!!

After 14 days, STILL NO RESPONSE from Gamba support. Neither via Instagram, Twitter, nor email.

There is no live chat.

I've now looked at the reviews on Trustpilot. Unfortunately, they paint a very negative picture.

I can't understand why Casino-Guru collaborates with such a provider. 🙁

nach 14 Tagen IMMER NOCH KEINE ANTWORT vom Gamba-Support. Weder über Instagram, Twitter, noch per Email.

Es gibt keinen LIVE-Chat.

Ich habe mir nun die Bewertungen auf TrustPilot angeschaut. Diese sprechen leider eine klare negative Sprache.

ich kann nicht verstehen warum Casino-Guru mit so einem Anbieter zusammenarbeitet. 🙁

Dear Koecki90

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Still no word from Gamba.

I have also published a review here now.

https://de.trustpilot.com/reviews/6a146ec29faab8f4e5b9a6f1

Weiterhin keine Nachricht von Gamba.

habe auch hier jetzt eine Bewertung veröffentlicht.

https://de.trustpilot.com/reviews/6a146ec29faab8f4e5b9a6f1

Hello Koecki90,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Gamba Casino to join the conversation.

Dear Gamba Casino,

I would be grateful if you could shed some light on the reasons behind the closure of the player's account and the decision not to release any remaining balance.

Should there be any factors affecting the situation that cannot be disclosed publicly, please feel free to share them with me directly at michal.k@casino.guru

Hello, this account was originally locked for sports abuse, I can see that it has now been unlocked and user was able to use his funds, please confirm / resolve ticket, thank you.

Dear Gamba Casino,

Thank you for your response.

Dear Koecki90,

Can you please confirm the matter has been resolved as indicated by the casino team?

Good morning,

NO !

It was a nightmare just getting in touch with support in the first place. I still haven't received any emails.

I then registered completely anew with Gamba together with a friend... only then was it possible to use the live chat and contact support.

I then threatened to publish the chat (see screenshots).

My account was briefly activated but then blocked again after a few hours. This is ridiculous. A withdrawal was NOT possible! I tried contacting support again.

The accusation of sports betting abuse is ridiculous. Approximately six bets were placed, and more were lost than won.

This casino is deliberately and blatantly cheating. I've never experienced anything like it.

Guten Morgen,

NEIN !

Es war ein Drama überhaupt erstmal mit dem Support in Kontakt zu kommen. Bisher gab es immer noch keine Emails.

Ich habe mich dann mit einem Freund komplett neu bei Gamba registriert,.. erst dann war es möglich den Live Chat zu nutzen und mit dem Support in Kontakt zu treten.

Ich habe dann gedroht den Chat zu veröffentlichen (siehe Screenshots).

Mein Account wurde dann kurz freigegeben aber nach wenigen Stunden wieder gesperrt. Das ist lächerlich. Eine Auszahlung konnte NICHT !!! erfolgen. Ich habe erneut versuch in Kontakt mit dem Support zu treten.

der Vorwurf des Missbrauchs von Sportwetten ist lächerlich. Es wurden ca. 6 Wetten gespielt bei denen sogar mehr verloren als gewonnen wurde.

Dieses Casino betrügt bewußt und offensichtlich. Sowas habe ich noch nicht erlebt

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

My account was briefly open. I uploaded all the documents for KYC. And now it's locked again. This is an absolute scam. I've never experienced anything like it.

Account war kurz geöffnet. Habe alle Unterlagen hochgeladen zur KYC. Und nun wieder gesperrt. Das ist absoulter SCAM was hier abgeht. noch nie erlebt

The money has now been paid out.

My account was supposedly blocked due to sports betting "abuse." All in all, very questionable behavior from the provider. Thanks anyway for your support.

Geld wurde nun ausbezahlt.

Account war angeblich wegen Sportwetten-"Abuse" blockiert. Aber alles in allem sehr fragwürdiges Verhalten vom Anbieter. danke dennoch hier für eure Unterstützung

Dear Koecki90,

Thank you for the confirmation that you have received the funds. I am pleased to know that our involvement has played a significant role in resolving this matter.

While I understand your concerns regarding communication practices, it is important to note that, as a general industry standard, casinos do not disclose detailed evidence or specific rule-violation information to players, as this could potentially be misused in the future for circumventing the established procedures.

The casino has indicated that certain inconsistencies were identified in relation to your sports betting activity. However, as we do not specialise in sports betting disputes and therefore lack the necessary expertise to independently assess such matters, we are unable to evaluate the justification of the alleged violations.

Nevertheless, I am glad that we were ultimately able to assist you in receiving the funds.

As you have confirmed that you received the funds, I will proceed with marking the complaint as "Resolved" in our system. I would like to thank both you and the casino representative for your cooperation throughout the process.

Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Centre — we will be happy to assist you.

As you might know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Michal

Casino Guru