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This casino has withheld my payment citing payment provider issues. However they they have failed to resolve this in over 2 months

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Dear eodioko82,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve been experiencing with your withdrawal.

To better understand your case, could you please clarify a few points?

• When exactly did you request your withdrawal, and what was the amount?
• Which payment method did you use for the withdrawal?
• Have you previously used this payment method successfully at the same casino, or was this your first time?

If possible, please provide us with:

• Screenshots of your withdrawal request and its status in your account.
• Any email or chat communication you’ve had with the casino about this issue.

You can also forward any relevant documents or correspondence directly to my email: petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

When exactly did you request a withdrawal, and what was the amount?

20th July 2025. Just 67 usd

Which payment method did you use for the withdrawal?

I torwd all crypto methods including bitcoin, usdt and usdc using different chains still unsuccessful, i also tried using card and it failed.

Have you previously used this payment method successfully at the same casino, or was this your first time?

First time

Sent chat screenshot to your mail

Dear eodioko82,

Thank you for clarifying the details and forwarding screenshots. I’d like to ask one more important question to better understand your case:

• Did you initially deposit funds into your casino account using any of these payment methods, or were your winnings accumulated exclusively from a no deposit bonus?

This information will help us assess whether the casino should be able to process your withdrawal successfully or if there might be bonus-related restrictions in place.

Looking forward to your reply.

I deposited using crypto.

I tried the same method to withdraw without success

Dear eodioko82,

Thank you very much for your prompt answers and for clarifying that you deposited via crypto and attempted the same method for your withdrawal. This is very helpful.

@Vulkan.bet Casino team – could you please clarify what exactly is happening with this player’s withdrawal? The player has deposited with crypto and attempted to withdraw using the same method, yet the transaction has not been processed for over two months.

We kindly ask you to provide a clear explanation of the delay and when the player can expect the funds to be paid.

Good afternoon Casino Guru team and eodioko82,  

Unfortunately, for the location from which eodioko82 is playing, there are certain restrictions on the availability of withdrawal methods. At the moment, withdrawals are available only through the following payment options: MiFinity, Jeton and Astropay.  

We sincerely apologize for any inconvenience this may have caused.  

Since the user attempted to withdraw funds using payment systems that are not available for withdrawals, the withdrawal requests were not created. Without a valid withdrawal request, the payout cannot be processed.  

Thank you for your understanding.  

No agent told me thus for over a month of always inquiring. I have made a request via Mfinity

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear eodioko82,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petronela