FS Casino - Das Konto des Spielers wurde geschlossen und das Geld beschlagnahmt.

They closed my account with my money in it, claiming I have 2 accounts, and they won't return the money. Maybe there are other accounts with the casino in my area or in my building.

cerraron mi cuenta con mi dinero aduciendo tengo 2 cuentas, y no devuelve el dinero, quizas en mi zona hay cuentas con el casino o en mi edificio

Hello econetperu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did the casino provide any kind of evidence of multiple accounts? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear econetperu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.