FortuneJack Casino - Die Gewinne des Spielers werden unrechtmäßig einbehalten.

Unlawful Voiding of €3,000 Cash Winnings – False Multi-Accounting Accusation

I am filing a complaint against FortuneJack Casino for unlawfully withholding my €3,000 winnings and using an unsubstantiated accusation of multi-accounting to void a legitimate cash win.

1. Background and Deposit Value: I am a loyal customer with total deposits exceeding 1,772 USDT. My €3,000 winnings were generated EXCLUSIVELY from a €150 CASH DEPOSIT. NO BONUS FUNDS WERE USED.

2. Casino Misconduct: After completing KYC, the casino stalled my withdrawal with vague "review" responses. They then sent an email accusing me of multi-accounting, linking my account to my husband's dormant/separate account ('Glorialc'). They voided my winnings based on this technical household link.

3. The Argument: The rule against multi-accounting is primarily intended to prevent bonus abuse (e.g., claiming multiple welcome bonuses). Since my €3,000 win was achieved using CASH ONLY, this rule does not apply. The casino's action is a clear attempt to use a technicality to retain a large, legitimate cash win.

4. Demand: I formally demand that the casino immediately separate my legitimate €3,000 cash winnings from this technical household dispute and process the full withdrawal immediately. The casino must either provide irrefutable evidence of fraudulent play (not just a shared IP) or pay out my funds.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FortuneJack Casino

Please allow me to ask you a few questions so I can better understand the situation.

• When have you registered an account in the casino?
• Since when has your husband's account been inactive?
• Have you benefited from casino bonuses, such as a welcome deposit bonus in this casino?
• Have you shared any resources with your husband's account? Have you registered or played from the same device? Have you deposited using the same payment method?
• Which documents have you submitted to the casino during the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear AlbanianGirl,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas