Flappy Casino - Das Spielerkonto wurde geschlossen.

Hello, last week I made several deposits totaling €1550 and managed to win €1998. I then requested a withdrawal to my bank account. Unfortunately, my account was blocked due to an alleged duplicate account. I contacted Flappyvcasino and explained that I have my own bank account, e-wallet, and household. I am now waiting for their response. I have requested evidence and would like to clarify the situation.

Unfortunately, I no longer have access to my profile at the casino.

Thank you, best regards

Hallo, Ich habe letze woche mehrere einzahlung in höhe von 1550€ getätigt und konnte dann einen gewinn von 1998€ erreichen ich habe dann die auszahlung beantragt auf mein konto Leider wurde mein Konto gesperrt wegen angeblichen duplikats , ich habe mit Flappyvcasino geschrieben und ihnen erklärt das ich ein Eigenständiges Bankkonto-E-wallet und und Haushalt habe . Nun warte ich auf die antwort. ich habe beweiße angefordert und möchte den sachverhalt klären.

Leider habe ich kein zugriff mehr auf das Profile im casino

danke mit freundlichen grüßen

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Dear Shqipon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Kristína