Flagman Casino - Das Spielerkonto wurde ohne Angabe von Gründen geschlossen.

Hello Casino Guru Team,

I have a problem with Flagman Casino.

I deposited 30 euros and won approximately 200 euros, which I have requested to be paid out.

The documents I uploaded were quickly verified and I received a verification confirmation.

A short time later, I wanted to check my withdrawal status but couldn't log in. I contacted live chat and was informed that my account was blocked. I hadn't violated any terms and conditions, and my account had been verified shortly before.

Could you please help me to receive the payout and regain access to my account?

Thank you in advance.

Best regards

Pawel

Hallo Casino- Guru Team,

ich habe ein Problem mit dem Flagman Casino.

Ich habe 30 Euro eingezahlt und Ca. 200 Euro gewinnen, welche ich beantragt habe zur Auszahlung.

Die Dokumente die ich hochgeladen haben würden zügig verifiziert und ich erhielt eine Verifizierungbestätigung.

Kurze Zeit später wollte ich den Stand meiner Auszahlung überprüfen und ich könnte mich nicht einloggen. Ich habe den Live Chat kontaktiert und die Mitteilung erhalten, dass mein Benutzer gesperrt ist. Ich habe gegen keine AGB verstoßen+ mein Benutzer würde kurze Zeit vorher verifiziert.

Könnten Sie mir bitte hierbei weiterhelfen, die Auszahlung zu erhalten und wieder Zugriff zu meinem Account zu erhalten.

Vielen Dank vorab.

Mit freundlichen Grüßen

Pawel

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Pawelss,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Please send any relevant communication between you and the casino to jean.s@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean