FijiCasino - Spieler fordert Rückerstattung, nachdem sein Konto missbraucht wurde.

Hello, I played at Fiji Casino and was in constant contact with a VIP manager named Valeria via WhatsApp. I clearly informed the manager about my gambling addiction, and she subsequently encouraged me to deposit more and more money and gave me bonuses. I want my deposited funds back, which were made after I disclosed my gambling addiction. And yes, the manager is authorized to close accounts. I will provide you with the entire WhatsApp chat as proof. Furthermore, I was also able to deposit funds at Palace Casino, their sister casino, and the same manager is responsible for that casino as well. There, too, the manager was aware of my gambling addiction and exploited it, encouraging me to deposit money and awarding me bonuses.

Hallo, ich habe bei Fiji Casino gespielt und war per WhatsApp mit einem Vip Manager namens Valeria immer in Kontakt. Ich habe klar meine Spielsucht dem Manager mitgeteilt und dieser hat mich danach immer mehr und mehr Einzahlen lassen und mir Boni gegeben. Ich möchte meine Gelder zurück die eingezahlt wurden nachdem ich meine Spielsucht mitgeteilt habe. Und ja der Manager ist in der Lage Konten zu schließen. Ich werde Ihnen den ganzen WhatsApp Chat als Beweis liefern. Zudem konnte ich im Palace Casino, dem Schwestercasino auch einzahlen und der Manager ist auch für dieses Casino zuständig. Dort wusste der Manager auch über meine Spielsucht bescheid und hat meine Sucht ausgenutzt und mich einzahlen lassen und zudem Boni vergeben.

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Dear Hans1616, thank you very much for submitting your complaint. I am truly sorry about your negative experience with FijiCasino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino regarding your self-exclusion requests?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila