FatPirate Casino - Das Konto des Spielers wurde ohne Grund geschlossen.

Good day,

I deposited at FatPirate on January 31, 2025 and won €1,500, which I would like to have counted. The first €500 went into my account without any problems. However, the other two withdrawals of €500 each were canceled due to verification. I followed up on this and uploaded all the documents requested. This included my ID (front and back), proof of address, a selfie with the casino in the background of the browser, and myself. These documents were all successfully verified, and they were certain that I was the person in question. But now the big problem: I was then asked to upload documents from MiFinity, as well as a transaction history from my bank account for the entire month of January. I uploaded this successfully. I also uploaded the deposit as a PDF file when requested. But after that, they simply blocked my account, and I can no longer log in. For me, this is a clear sign of manipulation, and they are trying everything to prevent me from processing my withdrawals. I've been stuck in live support for two months, and they tell me to write an email and they'll take care of it. I've followed all of the requests I've been given (I always asked specifically in live support), and then they just block me? I've written at least 10 emails in that time, and in two months I haven't received a single response. This is clear fraud in my opinion, because my verification was successful. I have over 50 screenshots as proof of what they wrote in live support, which I needed, and I always uploaded the correct ones.

I ask for help!

Guten Tag,

ich habe am 31.01.25 bei FatPirate eingezahlt und 1500€ gewonnen die ich gerne ausgezählt bekommen wollte. Die ersten 500€ gingen problemlos auf meinem Konto. Die anderen 2 Auszahlungen mit jeweils 500€ wurden jedoch storniert aufgrund von Verifikation. Dem bin ich nachgegangen und habe alles was verlangt wurde an Dokumente hochgeladen. Darin enthalten waren Ausweis Vor- Rückseite, Adressnachweis, Selfie wo man das Casino im Browser im Hintergund sieht und mich persönlich. Diese Dokumente wurden alle erfolgreich verifiziert und man konnte sich sicher sein, dass ich auch diese Person bin. Jetzt aber das große Problem, danach wurde verlangt, dass ich Dokumente von MiFinity hochladen sollte und dazu noch von meinem Bankkonto einen Transaktionsverlauf vom gesamten Januar. Den habe ich auch erfolgreich hochgeladen. Auch die Einzahlung habe ich nach Aufforderung ald PDF Datei hochgeladen. Aber danach hat man einfach meinen Account gesperrt und ich kann mich jetzt nicht mehr einloggen. Das ist für mich ein klares Zeichen von Manipulation und man will alles versuchen meine Auszahlungen nicht durchzuführen. Hänge seit 2 Monaten im Live Support fest und die sagen mir ich solle eine Email schreiben und man würde sich drum kümmern. Ich bin allen Aufforderungen nachgegangen die von mir verlangt wurden(extra explizit immer konkret im Livesupport nachgefragt) und danach sperrt man mich einfach? Ich habe in dem Zeitraum bestimmt 10 Emails geschrieben und in 2 Monaten kam nicht eine einzige Antwort. Das ist für mich auch klarer Betrug, denn meine Verifizierung ist erfolgreich verlaufen. Ich habe über 50 Screenshots als Beweismittel was die immer im Livesupport geschrieben haben was ich benötige und habe immer das richtige hochgeladen.

Ich bitte um Hilfe!

Dear nenapetrus97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• When exactly did you create your casino account and when was it closed?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

I only played slot machines like Wanted, Densho, etc. No live casino or sports betting.

I opened the casino on 31.01.25 and it was closed last week after I successfully uploaded the last requested document

I used a bonus but it was non-sticky, but I canceled it, so no bonus terms and conditions were violated because I only had real money after the cancellation

Kind regards, Nena

Hallo,

ich habe nur Slotautomaten gespielt zum Beispiel wie Wanted, Densho etc. Weder Live Casino noch Sportwetten.

Das Casino habe ich am 31.01.25 eröffnet und es wurde letzte Woche geschlossen nachdem ich das letzte aufgeforderte Dokument erfolgreich hochgeladen habe

ich habe einen Bonus benutzt aber der war NonSticky aber den hatte ich storniert also wurden auch keine Bonusbedingungen verletzt, da ich nach der Stornierung nur noch Echtgeld hatte

MfG Nena

Thank you very much for your reply, nenapetrus97. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Figure 5b and Figure 6 attached here

Bild 5b und Bild6 hier im Anhang

Thank you very much, nenapetrus97, for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear nenapetrus97,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the FatPirate Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear FatPirate Casino,

Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?

Thank you in advance for your response!

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

You can see that they are scammers because they don't even respond despite successful verification. I have NEVER received an answer by email. STAY AWAY FROM THIS CASINO

Da sieht man mal, dass es Betrüger sind, weil sie nichtmal reagieren trotz erfolgreicher Verifikation, ich habe noch NIE eine Antwort als email erhalten, FINGER WEG VON DIESEM CASINO

Not even able to stand up for myself and make a statement here, because they know I've been successfully verified and are doing everything they can to prevent my money from being paid out. If I were the Casino Guru team, I would give this casino the worst rating and warn all players not to even attempt to open this site. Of course, it's a bitter pill to swallow for my money, but then no one should register there anymore, so that no more players have to get frustrated when they want to pay out winnings! So I urge everyone who reads this to stay away from this site! I hope enough people read this!

Nicht mal seinen Mann stehen und in der Lage sein hier ein Statement abzugeben, weil ich die wissen ich bin erfolgreich verifiziert und alles dafür tun mir nicht das Geld auszuzahlen, ich würde an der Stelle vom Casino Guru Team dieses Casino die schlechteste Bewertung geben und alle Spieler davor warnen auch nur ansatzweise diese Seite zu öffnen. Natürlich ist das bitter um mein Geld aber dann soll sich bloß keiner mehr da registrieren, sodass auch kein weiterer Spieler frustriert werden muss wenn die da auch noch auszahlen wollen bei Gewinne! Also ich bitte jedem, der das hier liest, Finger weg von dieser Seite! Hoffentlich lesen das genug Menschen!

Dear nenapetrus97,

I have made multiple attempts to contact FatPirate Casino, but unfortunately, I have not received any response. Without cooperation from the casino, there is very little that can be done to resolve the matter. Since FatPirate Casino operates under a Costa Rican license - which does not provide a regulatory body or player protection measures - and the casino does not appear to be affiliated with any Alternative Dispute Resolution (ADR) service, there is no official authority to escalate the issue to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo

Dear nenapetrus97,

We’ve reopened this complaint at the request of FatPirate Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear FatPirate Casino,

Could you please provide a detailed explanation regarding the reasons for the account closure? Additionally, I kindly ask you to substantiate any allegations with supporting evidence. You may either share the relevant materials directly in this thread or send them privately to my email at jakub.m@casino.guru.

Thank you for your cooperation.

Dear all,

We are truly sorry for the delay in handling this case. Your patience is very much appreciated!

We are currently checking this with the relevant department. We will let you know as soon as have an update from them!

Best regards,

FatPirate team

Dear Kubo,

We have sent you an email.

Best regards,

FatPirate team

That doesn't change the fact that you don't want to pay out my winnings and have simply blocked my account. How about explaining why you haven't contacted me for two months, for example?

Das ändert nichts an der Tatsache, dass ihr meine Gewinne nicht auszahlen wollt und mein Konto einfach gesperrt habt. Wie wäre es mal wenn ihr euch dazu äußert warum ihr euch zum Beispiel einfach 2 Monate nicht meldet?

Dear nenapetrus97,

I would like to inform you of the outcome of our investigation.

The casino has provided evidence indicating a serious violation of their Anti-Money Laundering (AML) policy. Specifically, while the deposits to your casino account were made via your MiFinity wallet, the funds in that wallet originated from a third party. As a result, your casino account was funded from unverifiable sources.

Unfortunately, in such cases, the casino has both the right and legal obligation to verify the origin of funds flowing through its platform. Given the nature of this violation, we are unable to provide further assistance in this matter and must reject your complaint as unjustified.

I understand this is not the resolution you were hoping for, but the evidence presented is clear and compelling.

Thank you for your understanding. If you experience any issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We're always here to support you.

Best Regards,

Kubo