ExciteWin Casino - Die Krypto-Auszahlung des Spielers hat sich verzögert.

Stay away from this casino. I've been waiting for over 10 days for my crypto withdrawal. Other casinos process these within 5 minutes. Any questions are met with standard responses. Very deceitful behavior from the casino.

Finger weg von diesem Casino. Warte nun schon über 10 Tage auf meine Auszahlung per Krypto. Das funktioniert bei anderen Casinos innerhalb von 5 Minuten. Auf Fragen wird nur mit Standardfloskeln geantwortet. Sehr betrügerisches Vorgehen des Casinos.

Dear dierramon93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Hello, thank you for your help.

• According to today's chat, the payout should only take a few more hours. However, I don't trust the casino because they keep giving the same answers. The casino doesn't need any documents from me either, which seems strange to me.

Guten Tag, danke für ihre Hilfe.

• Laut dem heutigen Chat sollte die Auszahlung nur mehr ein paar Stunden dauern. Ich traue dem Casino jedoch nicht, weil sie immer wieder die gleichen Anworten liefern. Dokumente benötigt das Casino auch keine von mir. Was mir komisch vorkommt.

Dear dierramon93, thank you for the information, please continue to keep us updated on any developments.

Dear dierramon93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.