Evolve Casino - Der Spieler strebt eine Auflösung des Verfahrens und eine Rückerstattung durch das illegale Casino an.

Evolve Casino has no licence for gambling in the EU. The Support didn'z give ne the official licence for gambling in the EU. They are illegal. I send dozens of E-Mail to Close my Account because i am gambling addicton. They never responded to my E-Mails i'll send in for months. They are illegal and refuse to pay back illegal Money they received nor they Tell me the official gambling licence for their Casino. I wrote many E-Mails to their Support because i have gambling addicton, to Close my Account, but no response. They are illegal in the EU. I want my money back. They dont Tell me their licence in Chat. Most illegal! I want my money back!

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Dear Joesmoka,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

I have read the casino's T&C's and this is what I have found:

Requests and Procedures

1. Self-Exclusion Request

Users are required to submit self-exclusion requests via email to the Company's customer support team at support@evolvebets.com. Requests conveyed through the chat function are not recognized, and users will be directed to the designated customer support email service.

To better understand the situation, please answer the following questions.

• When and how did you first request an account closure?
• Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?
• Do you still have access to your account?
• Please forward the complete email threads of all your account closure requests, along with the casino's replies. Please do not send screenshots, but the original, uncropped email messages instead. My email is jean.s@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

Dear Joesmoka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru