Dynabet Casino - Das Konto des Spielers wurde nicht geschlossen.

this scam casino do not withdrawn annything do not responding on live chat when i ask multiple times for closing account let me register ilegal

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Was because of addicted to gambling

Thank you for your reply.

However, I have not yet received any emails that you may have sent to the casino requesting the closure of your account. Without this evidence, we are unable to move forward with the investigation.

Could you please forward the requested communication to veronika.f@casino.guru?

Dear C078,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What do i need to send specifiek

Please forward me the account closure requests you sent to the casino, along with the casino's responses.

Ok i will search for it in the mails

I have not received any emails from you yet. Could you please check if you wrote my email address correctly? It's veronika.f@casino.guru. Thank you for your cooperation.

I think i use wrong email

Which email have you used? I have still not received anything from you.

I used ure mail u typed here

Could you please send me a screenshot of the email you sent me, so that the email addresses will be fully visible?

Dear C078,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I m searching for the mails what ive send

Thank you for letting me know. Please note that without the requested evidence, we won't be able to assist you. If I don't receive any emails from you in the next 7 days, I will be forced to close this complaint. I appreciate your understanding.

Dear C078,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.