Dragonia Casino - Die Auszahlung an den Spieler verzögert sich

I won the Daily Drop Jackpot on January 26, 2026 at Dragonia Casino playing the game Wild Circus.

On January 27, 2026, I requested a withdrawal of €800. This is the maximum amount that can be withdrawn daily at my current level three.

On January 28, 2026, I played again and had more luck with the game Ancient Riches, winning an additional €1500.

After that, I requested the second payment of €800.

The payment has not been completed to date.

There was no bonus in the game.

My account is fully verified. My user account explicitly states that no further verification is required (screenshot attached).

I contacted customer support on February 2nd. The only response I received was a general message stating that the case had been forwarded to the finance department and was being handled "with priority".

No specific reason was given for the delay, and no timeframe for the payout was specified.

Since there are no bonus conditions, no open verification, and no plausible explanation for the delay, I consider the current situation inappropriate.

I request assistance in resolving this case and obtaining the payment of my legally won balance.

Ich habe am 26.01.2026 bei Dragonia Casino den Daily Drop Jackpot bei dem Spiel Wild Circus gewonnen.

Am 27.01.2026 hab ich eine Abhebung, beantragt in Höhe von 800 €. Das ist der maximale Betrag, den man täglich auszahlen lassen darf bei meinem momentanen Level drei.

Am 28.1.2026 habe ich noch mal gespielt und bei den Spiel Ancient Riches nochmals Glück gehabt und 1500 € dazu gewonnen.

Danach habe ich die zweite Auszahlung in Höhe von 800 € beantragt.

Bis heute wurde die Auszahlung nicht abgeschlossen.

Es war kein Bonus im Spiel.

Mein Konto ist vollständig verifiziert. In meinem Benutzerkonto wird ausdrücklich angezeigt, dass keine weitere Verifizierung erforderlich ist (Screenshot beigefügt).

Ich habe den Kundensupport am 02.02. kontaktiert. Als Antwort erhielt ich lediglich eine allgemeine Nachricht, dass der Fall an die Finanzabteilung weitergeleitet wurde und „mit Priorität" bearbeitet werde.

Es wurde kein konkreter Grund für die Verzögerung genannt und kein Zeitrahmen für die Auszahlung angegeben.

Da keine Bonusbedingungen, keine offene Verifizierung und keine nachvollziehbare Begründung für die Verzögerung vorliegen, halte ich die aktuelle Situation für unangemessen.

Ich bitte um Unterstützung bei der Klärung dieses Falls und der Auszahlung meines rechtmäßig gewonnenen Guthabens.

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Dear Dialorsa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you, that's fine 👍🏼 See you then 💁🏼

One more question... I have more screenshots, including some from my contact with support. Where can I upload them?

Dankeschön, geht klar👍🏼 Bis dahin💁🏼

Eine Frage noch.. ich hab noch weitere Screenshots , auch von dem Kontakt mit Support. Wo kann ich diese noch hochladen?

Dear Dialorsa,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.