Dragonia Casino - Das Spielerkonto wurde geschlossen.

Hi, I won some slots and after a few days my casino account was blocked and I can no longer access it to withdraw my funds.

Salve ho fatto delle vincite alle slot e dopo qualche giorno mi è stato bloccato il conto del casinò e non ci posso più accedere per prelevare i miei fondi.

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Dear Sasaplay97,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP also created an account at this casino?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi, no one in my family uses this site. I've never been asked to verify my account, and most of my winnings come from real money.

Salve, no nessuno della mia famiglia utilizza questo sito, la verifica non mi è stata mai richiesta e le mie vincite derivano per lo più da saldo reale.

Dear Sasaplay97,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Dear Sasaplay97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.