DBbet Casino - Der Spieler erlebt Verzögerungen bei der Kommunikation mit dem Sicherheitsteam.

I have a problem with the security team. They requested account verification, and after sending all the required documents, their email isn't responding and they're trying to evade responsibility. My game account number is 1695956339

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you send to the casino for verification, and when exactly did you send the most recent document?
• What types of games did you play at this casino?
• Have you submitted any withdrawal requests that are currently pending in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The document I sent is my personal verification card, and it was accepted. I didn't do anything on the account; everything was normal. As soon as I made another deposit, the account was blocked. I contacted the support team, but they haven't responded.

Thank you for your reply.

Please forward me the complete email threads containing your communication with the casino's customer support. Please do not send screenshots, but the original, uncropped email messages instead.

My email address is veronika.f@casino.guru.

I appreciate your cooperation.

Dear Mobaru,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The requested information has been sent to your email; please make sure to reply to us.

Thank you for the documents. Please also forward me the email communication between you and the casino’s customer support regarding the reasons why your account was blocked.

• Additionally, could you please specify what types of games you played to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate these winnings with or without a bonus?

Dear Mobaru,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru