Crown Slots Casino - Die Auszahlung des Spielers verzögert sich und ist nicht verifiziert.

Hello

I made several withdrawals to the aforementioned online casino. These were accepted and confirmed, but the money hasn't arrived in my bank account. Of all the withdrawals I made, five have been received; these five were made using a different withdrawal method. I reported this to support. I was constantly put off, then asked to provide proof. No problem, I did that, including bank statements and screenshots. After that, nothing happened. I waited and waited, and finally, when I inquired about the status, I was put off again. Eventually, they said my bank had rejected the withdrawal. I demanded proof of the transaction, transaction numbers, and confirmation that the casino had initiated the withdrawal. I still haven't received this.

I have a VIP manager, Kevin, but I feel like it's always a different person because I have to explain my withdrawal problem every single time. And every time, the whole ordeal starts all over again. It gets passed on to the finance department, and then nothing happens. They claim the money has been credited back to my account, which hasn't happened, and that everything has been paid out, or that my bank has rejected it.

But no money has demonstrably been deposited into my bank account, and my account is empty. I haven't received any proof from the casino to this day. I've only uploaded a few of the 72 screenshots. I also have bank statements I can send you. I'm asking you to help me with this problem; I can send all the necessary documents and prove everything.

Hallo

Ich habe mehrere Auszahlungen bei dem genannten Online Casino vorgenommen. Diese wurden akzeptiert und bestätigt aber das Geld ist nicht auf meinem Bankkonto eingegangen. Von allen getätigt Auszahlungen sind 5 bei mir eingegangen diese 5 habe ich mit einer anderen Auszahlungsmethode getätigt. Ich habe dies dem Support gemeldet. Ich wurde ständig vertröstet, dann sollte ich Nachweise einreichen. Alles kein Problem dies habe ich auch gemacht. Kontoauszüge und Screenshots. Daraufhin kam nichts mehr. Ich warte und warte und schließlich frage ich nach dem Stand und werde wieder vertröstet. Irgendwann sagten sie die Bank habe die Auszahlung abgelehnt also meine Bank. Ich verlangte Nachweise über die Transaktion. Transaktionsnummern und Nachweise das eine Auszahlung vom Casino veranlasst wurde. Diese habe ich bis heute nicht erhalten.

Ich habe einen Vip Manager Kevin jedoch habe ich das Gefühl das es immer eine andere Person ist weil ich mein Problem mit der Auszahlung jedes mal erneut erklären muss. Und jedes mal fängt das ganze Theater von vorne an. Es wird übergeben an die Finanzabteilung und dann kommt nichts. Sie behaupten das geld ist meinem Account wieder gutgeschrieben worden was aber nicht passiert ist und das alles Ausbezahlt wurde oder das meine Bank es abgelehnt hat.

Aber auf meinem Bankkonto ist nachweislich kein Geld eingegangen und mein Account ist auch leer. Und Nachweise habe ich von Casino bis heute keine erhalten. Ich habe nur ein paar der 72 Screenshots hochgeladen. Ich habe noch Kontoauszüge die ich ihnen schicke kann. Ich bitte Sie mir bei diesem Problem zu helfen, ich kann alle benötigten unterlagen zusenden und alles beweisen.

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If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me your complete withdrawal history and identify which withdrawals you have received and which remain unpaid? The amounts in the screenshots and your correspondence appear to differ, so please also confirm how you calculated the disputed amount of €8,000.
• Could you please send me bank statements covering the period from the first disputed withdrawal to the present, showing that the missing payments did not arrive? My email address is veronika.f@casino.guru.
• Has the casino provided any written confirmation that the disputed withdrawals were returned to your casino balance? If so, please forward that correspondence along with any later messages about the missing payments.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika

I have just sent you an email with all the screenshots and my bank statement.

Kind regards

Sven

Hallo Veronika

Ich habe Ihnen soeben eine Mail mit allen Screenshots und meinem Kontoauszug geschickt.

Freundliche Grüsse

Sven

Hello Veronika,

Did you receive my email?

Kind regards

Sven

Hallo Veronika,

Haben Sie meine Email erhalten?

Freundliche Grüsse

Sven

Dear Sven9191

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Crown Slots Casino representative to join this conversation.

Dear Crown Slots Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Thank you for sharing your feedback. We're sorry to hear about the ongoing frustration with these withdrawals, and we completely understand the situation.

We don't want to leave this matter unresolved and would like to look into all the details you've shared. Could you please send us all the relevant information, including the screenshots you mentioned, to support@crownslots.com? We'll be looking forward to receiving these and will do our best to get this sorted out for you.

Best regards,

CrownSlots Casino Team

Hi Sven,

Could you please confirm whether you have already sent the requested screenshots and information to Crown Slots at the email address they provided?

Thank you.

Hello Barbora,

I have just sent the requested documents by email.

1x PDF with 72 screenshots and 1x PDF with the bank statement.

Kind regards

Sven

Hallo Barbora,

Ich habe die geforderten Dokumente soeben per Email versendet.

1x PDF mit 72 Screenshots und 1x PDF mit dem Kontoauszug.

Freundliche Grüsse

Sven

I disagree with Crown Slot's response. Furthermore, I requested that communication be continued via Casino Guru.

I have sent the 3 pages with the payouts again.

Kind regards, Sven

Ich bin mit der Antwort von Crown Slot nicht einverstanden. Außerdem habe ich gebeten die kominikation über Casino Guru weiter zu führen.

Ich habe erneut die 3 Seiten mit den Auszahlungen geschickt.

Freundliche Grüsse Sven

Dear Crown Slots Casino,

Could you please confirm if you've received the documents player sent by email and let us know your thoughts on the screenshot he shared in his latest message?

These are the screenshots from the email requested by the casino. I've sent these screenshots multiple times already, and the process is exactly the same every time.

Das sind die genannten Screenshots aus der email die vom Casino verlangt wurden. Diese Screenshots habe ich schon mehrfach geschickt und genau so läuft es jedes mal ab.

Excuse me, I forgot to mention that the casino's initial response looked like this.

Entschuldigen sie ich habe vergessen die erste Antwort des Casinos sah so aus.

The casino contacted me. See screenshot.

I then sent this screenshot to the casino.

Das Casino hat mich kontaktiert. Siehe Screenshot

Diesen Screenshot habe ich dann an das Casino geschickt.

This message came from the casino today.

Diese Nachricht kam heute vom Casino

Hello Barbora, the email arrived this morning.

I've reviewed the list and it shows all deposits and withdrawals, and I assume also the chargebacks. These chargebacks haven't arrived in my account. My account remains empty. With such a large sum, it's impossible for this to happen without anyone noticing.

I will send you the original email to your email address. barbora.b@casino.guru Please forward this. Please let me know if you have received the file.

Hallo Barbora die Mail kam heute morgen.

Ich habe die Liste durchgeschaut und es sind Alle Einzahlungen und Auszahlungen zu sehen und auch ich nehme an die Rückbuchungen. Diese Rückbuchungen sind bei mir nicht angekommen. Mein Account blieb leer. Bei so einer großen Summe ist es unmöglich das es geschieht ohne das man es bemerkt.

Ich werde Ihnen die Original email auf Ihrem Email barbora.b@casino.guru weitergeleiten. Bitte lassen Sie es mich wissen ob sie die Datei erhalten haben.

Hi Sven,

Thank you for the update. I haven't received your email with the original file yet. Could you please resend it and let me know once you've sent it?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Barbora

I have resended the email to you. Additionally, I have sent you an email containing the Excel spreadsheet that was included as a ZIP file in the original email from Crownslots.

Hallo Barbora

Ich habe Ihnen die Email erneut gesendet. Zusätzlich habe ich Ihnen eine Email mit der Exel Tabelle geschickt die in der Original Email von Crownslots als Zip Datei enthalten ist.

Today I received this email from the casino.

My answer

I'm speechless, I've never experienced such a scam before.

Heute habe ich diese email vom Casino erhalten.

Meine Antwort

Mir fehlen die Worte so einen Betrug habe ich noch nie erlebt.

These are the attachments mentioned in the email.

Dies sind die erwähnten Anhänge in der Email.

Thank you again for sharing your feedback.

We’d like to confirm that the document we sent contains details of the payments that were returned to your gaming balance. Several withdrawal requests were not processed successfully, after which we carried out refund operations for the corresponding amounts. Following this, you were able to create new withdrawal requests, which were then successfully processed.

We kindly ask you to review the document once again for confirmation. Thank you for your understanding.

Best regards,

CrownSlots Casino Team

Hello, I have read this document several times. I have reviewed and checked all transactions on the website multiple times. Since August, I have been telling you that my money is missing, and you have not responded. I have repeatedly stated that there is something wrong with the withdrawal requests for APM143. None of these withdrawals have arrived. They were all confirmed one after the other, but the money never appeared in my account and was never refunded.

Only the 5 withdrawals using APM35 worked without any problems.

They also claimed that my bank rejected the transaction, but to this day I have received no proof of this, nor the transaction numbers that I have repeatedly requested.

Hallo ich habe dieses Dokument schon mehrfach durchgelesen. Alle Transaktion auf der Website habe ich mehrfach duchgelesen und kontrolliert. Seit August sage ich Ihnen das mein Geld verschwunden ist und sie haben nicht reagiert. Ich habe mehrfach gesagt das bei den Auszahlungsanfragen mit APM143 etwas nicht stimmt. Keine dieser Auszahlungen ist bei mir angekommen. Sie wurden alle nach und nach bestätigt aber das geld kam nie auf meinem Konto an und wurde auch nicht auf mein Account zurück gebucht.

Nur die 5 Auszahlungen mit APM35 haben Problemlos funktioniert.

Sie haben auch behauptet das meine Bank die Transaktion abgelehnt hat, bis heute habe ich dafür keine Beweise erhalten weder noch die Transaktionsnummern nach denen ich mehrfach verlangt habe.

Dear Sven,

I noticed that the email address shared earlier was incorrect, sorry for the confusion. My correct address is barbora.p@casino.guru.

Could you please resend the emails and attachments you previously sent to barbora.b@casino.guru to my correct address?

Thank you for your help.

Dear Crown Slots Casino,

Thanks for getting back to me. Could you please show when the disputed amounts were returned to the player’s balance and what happened to them afterwards?

I can see the reversal entries, but I can’t yet follow how those funds were then paid out or used. Could you send me the balance history at barbora.p@casino.guru so I can check this?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Team,

Could you please ask the client to provide the file again? As this is the client’s personal data, we cannot share it without their confirmation.

If the client declines to resubmit the data, we will request the confirmation ourselves.

Thank you for your understanding.

Best regards,

CrownSlots Casino Team