Crocoslots Casino - Die Gewinne des Spielers wurden eingezogen.

Dear Sir/Madam, I am writing to file a complaint against Crocoslots Slots Casino. This casino offers daily cashback with a wagering requirement, which I fulfilled, and the winnings were subsequently credited to my account. So, in real money. I then played various games with this real money and achieved a total win of €7,500. I wanted to withdraw this gradually, as is customary, since the weekly withdrawal limit is €5,000. I requested a withdrawal of €2,500, which was then canceled for a different reason. The email also stated that I could supposedly only win my cashback bonus ten times, and €7,000 was subsequently removed from my account. Since this is my player balance, I am very shocked that such fraud is even possible. I ask for your help. Kind regards

Sehr geehrte Damen und Herren, ich reiche hiermit eine Beschwerde gegen das Casino Crocoslots Slots ein. dieses Casino bietet einen Cashback an täglich mit einer Umsatz Bedingung, die ich auch erfüllt habe und mit diesem Gewinn, der danach meinem Guthaben Konto gutgeschrieben wurde. Also in echt Geld. mit diesem Echtgeld habe ich dann diverse Spiele gespielt und einen Gesamtgewinn von 7500 € erreicht. Dies wollte ich dann schrittweise auszahlen wie es so üblich ist, weil man nur 5000 € wöchentlich auszahlen kann. Ich habe eine Auszahlung beantragt in Höhe von 2500 € die dann storniert worden ist mit dem Grund (anderer). Noch in dieser Mail war dann beschrieben, dass ich doch angeblich meinen Cashback Bonus nur zehn fach gewinnen könnte und wir wurden nachträglich einfach 7000 € von meinem Konto entfernt, da es sich aber um mein Spieler Guthaben handelt, bin ich sehr erschrocken. Dass sowas vom Betrug überhaupt möglich ist. Ich bitte Sie, mir zu helfen. Liebe Grüße

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crocoslots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were you informed at any point that the bonus terms and conditions persist after the wagering of the bonus is complete?
• Have you passed account verification in the casino recently or in the past?
• Could you please specify which games/game providers you have played after the winnings from cashback were credited to your balance, to your knowledge?
• Submit any further evidence here or to my email at tomas@casino.guru if available.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the explanation provided via email.

Do I understand correctly that the casino provided you with the game history from the time you won?

Would you be able to share with me these records, if applicable to the incident?

Looking forward to your reply.

Dear Mike19910125,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru