Coincasino.com - Die Auszahlung des Spielers verzögert sich aufgrund eines stornierten Einsatzes.

I have now learned from Evolution that it was processed and the money wagered was a proper bet and the casino canceled the stake. The bonus was x89, the stake was 7.50.

The casino has been ignoring me ever since Evolution sent them everything.

Habe nun von Evolution erfahren das es bearbeitet wurde und das gesetzte Geld eine ordentliche wette war und das casino den einsatz storniert hat der bonus war x89 einsatz war 7,50.

Das casino ignoriert mich nun seitdem Evolution ihnen alles gesendet hat.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Omerta,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you have experienced.

To better understand what happened, could you please clarify the following:

• Could you please describe in more detail what happened with the €667 disputed amount? Was this amount removed from your balance, or does it represent winnings from a bet that the casino cancelled?
• You mentioned that the bonus was "x89" and the stake was €7.50. Could you please explain what you mean by "x89" and whether you were playing with an active bonus at the time?
• Which game did you place the €7.50 bet on, and what was the outcome of the bet before it was cancelled by the casino?

You can attach the screenshots and communication directly here in the complaint thread or send them to my email at karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Good day, dear team.

It was the live game Monopoly Big Baller. I bet €7.50 on 5 rolls. The bet was placed for over 6 seconds, then it was canceled when the game started. Then the bonus game started with 5 rolls, and the result was 89 times x. Evolution then said that the problem was with the casino.

Guten Tag liebes Team

Es war das live Spiel Monopoly big baller habe 7,50 Euro auf 5 rolls gesetzt die wette war über 6 Sekunden platziert dann wo das Spiel los geht wurde sie storniert dann kam das bonusspiel 5 rolls und das Ergebnis war also x mal 89. Evolution meinte dann dass das Problem am casino lag.

Dear Omerta,

Thank you for your reply.

Unfortunately, we have identified that this complaint is a duplicate of your already ongoing complaint regarding the same issue.

For this reason, we will reject this complaint as a duplicate. Please continue providing any additional information, updates, or evidence in your ongoing complaint so that the case can be handled in one place.

Thank you for your understanding.

Karla M.