Chipstars Casino - Die Auszahlung des Spielers verzögert sich.

they promised me to be paid last friday and yesterday, but still nothing i’m waiting for 2 weeks now. Please take action for this and i really need my money. Thank you

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Chipstars Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely: 

• Could you please share the screenshots of your withdrawal requests? 
• Have you made any successful withdrawals in the past?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

ive had enough they always lied to me, please help me to resolved this i really need my money.

Please help me as soon as possible, i really need my money.

Hi, please i really need your help.

I have all evidence, screenshots my account is verified.

Hi, please help me to resolved this. Waiting for 2 weeks now and they promised me to be paid like every day but i didn’t receive any they always lie. Please help me i need my money thank you.

I’m very sorry, but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Additionally, could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Hi Natalia,

As was communicated by management directly to the player, the winnings have been paid out before the weekend. The player has since chosen to take more chances, and it appears his remaining balance was lost, thus, everything has been settled in this case.

Thank you

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mjay22,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia