Chancer Casino - Die Einzahlung des Spielers wurde nicht gutgeschrieben.

I made a deposit; (thank the lord my screen recorder was on since I was recording for my instagram); after making deposit, I waited and waited but nothing was credited to my account I get in touch with support and they were 10 times more disappointing than I would have ever imagined.

while I figured out the problem and did their job for them, they still won't do anything about it.

as mentioned I have the whole thing recorded attached is a video of me depositing, notice the wallet address vs after the deposit.

Daylight robbery....

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before?
• Have you tried contacting Binance to ask about the status of this transaction?
• Could you please forward me your communication with the casino regarding the deposit? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hey V, thanks for the reply.

Honestly this is the second time this has happened Betwhale stole a 220 USD from me the same way. it just so demoralizing and it takes away all your excitement and good energy. I didn't have a screen recording then and hence decided to let it go even though their mere name boils my blood.

I communicated with the casino on live chat yesterday over 15 times (not an exaggeration) and the reply was always "we sent it to the relevant department and will get back to u via email when we have a response" I tried being nice, rude, mean, cute, despicable, horrible, logical, nonsensical, and got the same response all the time. its 100% like speaking to a bot. I reached a point in the end where I lashed out and I don't even want the money anymore. maybe they need to to fund the relevant "DEPAAAAAAARTMENT" as if it isn't obvious the entire casino is some dude in his mum's basement.

Binance have nothing to do with it the transaction I requested was delivered to a wallet successfully. which goes to show you that its intentional. unfortunately Binance could only recommend I report the address as scam. I'll send u the transaction hash and details by email

I haven't played since yesterday and even though I've been daily playing for the past 3 years, I think these issues happening with me so frequently these past 2 months, I think this casino has completely tuned me off of gambling....

Hello atakriti36,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your patience and for the additional information provided. It seems that I have not received any emails from you yet. Please double-check if you typed my email address correctly. It's veronika.f@casino.guru. I appreciate your cooperation. Also, if you received any updates from the casino regarding your deposit in the meantime, kindly let me know.

Dear atakriti36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru