Cazino Stars Casino - Die Auszahlung des Spielers hat sich verzögert und es bestehen weiterhin Kontoprobleme.

absurd... they first raised my withdrawal limits to 2000... then suddenly to 1500... and then to 1000... at which point I contacted the VIP manager Christian... and what kind of VIP manager...???? he never knows how to solve anything... maybe there are VIPs, like me, who deposit a lot of money... but which manager... I have the impression that he is one of the owners of the site... anyway to make a long story short I asked for the closure of one of their casinos which is Atlantiss Slot, I AM WAITING FOR THE 1500 WITHDRAWAL FROM CAZINO... IT HAS BEEN PROCESSED FOR A WEEK... advice to stay away from these two casinos... zero assistance... and then the weekly withdrawal limit, which they then make a withdrawal arrive at their will within 20 days... don't play here they are scammers... come Thursday they no longer make withdrawals... absurd I do not recommend it

assurdo...mi avevano prima innalzato i limiti si prelievo a 2000...dopo di colpo a 1500...e dopo a1000...al che ho contattattato il vip manager christian...che poi vip manager di cosa....????non sa mai risolvere nulla...i vip magari ci sono,come me che versano un sacco di soldi....ma quale manager...ho l impressione che lui sia uno dei proprietari del sito....comunque per farla breve ho chiesto la chiusura di un loro stesso casino che e atlantiss slot,ATTENDO I 1500 DI PRELIEVO DA CAZINO...RISULTA PROCESSATO DA UNA SETTIMANA....consigli di stre lontani da questi due casino....assistenza zero...e poi limite dei prelievi settimanali,che poi loro fanno arrivare a loro piacimento a 20 giorni un prelievo....non giocate qui sono dei truffatori....arrivato al giovedi non fanno piu prelievi....assurdo lo sconsiglio

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear beretta,

Thank you for reaching out and sharing your concerns with us. Unfortunately, based on the details you provided, I am unable to assist you at this time. I would greatly appreciate it if you could provide additional information to help me understand your situation better. Could you please clarify which casino you expect the payment from: Cazino Stars Casino or Atlantis Slots Casino? Can you provide the date you initiated the withdrawal?

I look forward to your response and am here to help.

Best regards,

Kristina

I was paid the withdrawal a little while ago, but it was very late.

mi e stao pagato poco fa il prelievo con molto ritardo

cazinostars paid me everything ok

cazinostars mi ha pagato tutto ok

Thank you very much for your reply, beretta. So, you have received your withdrawal. Is that correct? Can we now close this complaint as resolved?

Dear beretta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, so the problem hasn't been resolved. Or rather, the other casino they run, Atlantis Slots, doesn't want to pay me a win and is raising a thousand problems... now about the documents after 4 years of playing at this casino and sending updated utility documents every 6 months. They're just impostors.

salve allora il problema non è stato risolto.o meglio l altro casino gestito da loro, atlantis slot, non vuole pagarmi una vincita e sta sollevando mille problematiche...adesso sui documenti dopo4 anni che gioco su questo casino ed ho inviato ogni 6 mesi i documenti delle utenze aggiornati.proprio degli impostori

Dear Beretta,

If you are encountering any difficulties with a different casino, we kindly ask that you submit a separate complaint. You can do this by following the link provided:

https://casino.guru/complaints/all

Additionally, could you please confirm whether the issue with Cazino Stars Casino has been resolved? I would like to proceed with closing the complaint.

Dear beretta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

THE OLD WITHDRAWAL WAS PAID AFTER 15 DAYS, I ASKED FOR ANOTHER ONE A SHORT TIME AGO, WE'LL SEE, BUT I THINK THAT IN THIS CASINO I WON'T PAY ANYMORE IF THEY HAVE THESE TIMINGS

IL VECCHIO PRELIEVO è STATO PAGATO DOPO 15 GIORNI,POCO FA NE HO CHIESTO UN ALTRO STAREMO A VEDERE,MA CREDO CHE IN STO CASINO NON VERSO PIU SE HANNO QUESTE TEMPISTICHE