Cazimbo Casino - Der Antrag des Spielers auf Schließung seines Kontos wird ignoriert.

I requested that my account be closed on September 16th. This request was ignored, and further deposits were accepted despite my email and live chat inquiries. Therefore, I would like to request a refund, as this constitutes a violation by the casino. Cazimbo should disclose all deposits after the complaint has been filed.

Ich habe am 16.09 darum gebeten mein Konto zu schließen. Dem wurde nicht nachgegangen und man hat weiterer Einzahlungen akzeptiert, trotz das ich per Mail geschrieben hab und auch den Live Chat kontaktiert habe. Deshalb würde ich gerne eine Rückerstattung anfordern. Da dies ein Verstoß des Casinos ist. Cazimbo soll bitte alle Einzahlung nach einreichen der Beschwerde offen legen.

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Dear tristan1907;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

What is the reason you wish to close your player's account?

Have you unsubscribed from the casino's marketing communications?

Thank you in advance for your cooperation.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear tristan1907,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas