Casinorex - Der Rückzug des Spielers hat sich verzögert.

Hello

this casino is not paying me.

"

Maria **** <m*****h@gmail.com>

Fri, Mar 21, 3:32 PM

to Support

Dear Casinorex Support Team,

Thank you for your email dated 25 November 2024 regarding the refund

of my remaining balance and the enhanced due diligence process.

As requested, I have attached a selfie holding my ID and a note that

says, "Hi Casinorex 21 March 2025," in compliance with your

requirements. Please let me know if this meets your expectations or if

any adjustments are needed.

Regarding the PDF statement of all transactions from my Skrill account

for the last six months and the screenshot of the Skrill deposit to

your casino, I am unable to provide these directly as my Skrill

account has been closed. I have contacted Skrill to request these

documents and am awaiting their response. In the meantime, I kindly

ask if you can assist by providing any transaction records or

screenshots related to my deposits from your end, as this may help

expedite the process.

For the document confirming my source of income for the past three

months, please let me know what specific format or details you

require, and I will do my best to provide it.

I appreciate your assistance in finalizing this verification process

and look forward to your guidance on how to proceed given the closure

of my Skrill account. Please feel free to reply to this email if you

need any further information.

Thank you for your understanding.

Kind regards,

"

This was my last email months ago I provided everything nothin has been done to pay me. They get a really good rating

only there not responsive.

Dear Walsh12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinorex.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the closure of your account and the refund you were supposed to receive? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

3 months ago, disabled after the the win and non responsive, playing with slots risking my money,no, there is hardly communication but I will sent it.

Thanks for your reply,

So far, I haven't received any communication from you to review. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

Dear Walsh12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru