Casinoly Casino - Das Spielerkonto ist nicht zugänglich, und sie fordert die Rückerstattung ihrer Einzahlung.

After opening an account and depositing €35, the website is no longer accessible! I want my deposit back!

Nachdem ich ein Konto eröffnet habe und 35Eu eingezahlt habe, ist die Seite nicht mehr erreichbar! Ich möchte meine Einzahlung zurück!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the error message you see when you try to log in to your casino account?
• Are you unable to access your account only, or is the entire casino website unavailable?
• Have you tried using a different browser or device, deleting your browser history, clearing your cookies and cache, and then accessing the website again to see whether the issue persists?
• Have you tried contacting the casino's customer support via email to ask whether they would consider refunding your deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear claudi3110,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru