Casinia Casino - Das Spielerkonto wurde wieder freigeschaltet.

On April 25, 2025, I received confirmation that my account had been permanently closed at my request due to gambling addiction.

Since the beginning of the year, I've been receiving Element advertisements and bonuses. Due to my addiction, I tried logging in and playing, and it worked! My account had simply been reopened!

Therefore, I demand my deposit of €120 back.

The guidelines were clearly violated.

Attached are the deposit details and the email from back then.

Am 25.04.2025 kam die Bestätigung, dass mein Konto auf Grund von Spielsucht auf meinen Wunsch hin geschlossen wurde dauerhaft.

seit Anfang des Jahres erhalte ich Element Werbung und Boni. Auf Grund meiner Sucht habe ich mich versucht einzuloggen und zu spielen, mit Erfolg! Mein Konto war einfach wiedereröffnet worden!

Daher verlange ich meine Einzahlung in Höhe von 120€ zurück.

es wurde klar gegen die Richtlinien verstoßen.

Angehängt die Einzahlung und die Mail von damals.

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Dear benediktmerkel,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru?
• When exactly did you access your account again?
• Do you currently have access to your casino account?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

The email has been forwarded. I first regained access this year in May, as far as I can remember. The account is currently active.

Mail ist weitergeleitet. Zugriff war erstmalig wieder dieses Jahr im mai soweit ich mich erinnern kann. Konto ist aktuell aktiv.