Casina Casino - Die Rücknahme des Spielers hat sich verzögert.

I need your support

I've been waiting for my payout for weeks now.

My account is fully verified.

I played with a bonus and successfully converted it.

There is no problem with my account.

I want to receive my money

Please help me

ich brauche ihre Unterstützung

ich warte seid jetzt Wochen auf meine Auszahlung

mein Konto ist Vollständig Verifiziert

ich habe mit Bonus Gespielt und erfolgreich Umgesetz

es gibt kein Problem mit mein Konto

ich möchte mein Geld erhalten

bitte helfen sie mir

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Dear elena1993,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When have you completed account verification?
• Which bonus did you activate and play?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear elena1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru