Cashwin Casino - Dem Spieler werden Dokumente verweigert.

Hello Casino Guru Team, I'm contacting you because I've sent countless documents to the cashwin team, but they keep getting rejected, including proof of payment in PDF format and bank statements as proof of address. I'm asking for help with this problem, as it's making cashwin very complicated, and I'm at a loss.

Hallo Casino Guru Team, ich wende mich an Ihnen da ich zig Dokumente an das cashwin team gesendet habe aber es wird angeblich ständig abgelehnt wie zahlungsnachweis in pdf datei und kontoauszug als adress nachweise. Ich bitte um eine hilfe bei diesem problem da das cashwin sehr kompliziert macht und ich mich nicht mehr auskenne

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Has the casino explained why your documents cannot be accepted for verification?

Have you submitted original documents in the requested format?

Do the documents contain all the necessary personal information, as well as the information of the institution issuing them?

Has the casino suggested any alternative documents to submit as your proof of address and proof of payment?

Which of your documents have been approved during KYC?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Dani10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.