Cashed Casino - Die Auszahlungen der Spieler verzögern sich.

Good afternoon ,

I have two withdrawals pending since 14.11.2025 totaling €650 at this casino.

These amounts were won in the normal way and there is no bonus associated with them.

My account is validated and I have made previous withdrawals without any problems. The amount was won on slots without access to bonuses.

Can you please help?

Thank you

Boa tarde ,

Tenho dois levantamentos pendentes desde 14.11.2025 no total de 650€ neste casino.

Estes valores foram ganhos de forma normal não havendo qualquer bónus associado.

A minha conta encontra-se validada tendo inclusivamente feito levantamentos anteriores sem qualquer incómodo. O valor foi ganho em slots sem acesso a bónus.

Podem por favor ajudar?

Obrigado

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Knotz12345, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with QuickWin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? 
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Good morning,

Here are the answers to your questions:

Last withdrawal was on 05.11.2025 and credited to the account on 09.11.2025.

You can see a screenshot of the withdrawal.

The withdrawal method used was bank transfer, as I always do. I always deposit by mbway and withdraw by bank transfer.

The current status of the withdrawals is pending. It's still as required since the date I requested it. You can check the status in the attached screenshot. There are two withdrawals. 1 for €500 and another for €150.

Can you help?

Thank you

Bom dia,

Segue resposta às questões:

Último saque foi no dia 05.11.2025 e creditado na conta dia 09.11.2025.

Podem verificar screenshot do levantamento.

O método de levantamento usado foi transferência bancária como uso sempre. Depósito sempre por mbway e levanto por transferência bancária.

O status atual dos levantamentos é pendente. Ainda está como requerido desde a data em que pedi. Podem verificar o status no screenshot em anexo. São dois levantamentos. 1 de 500€ e outro de 150€.

Podem ajudar?

Obrigado

Boa tarde,

Chat de hoje dia 26.11.2025:

Chat started on 26 Nov 2025, 02:57 PM (GMT+0)

(02:57:08)*** Pedro joined the chat ***(02:57:09)Pedro

Levantamentos pendentes desde dia 14.11.2025

(02:57:14)Pedro

Levantamentos pendentes desde dia 14.11.2025

(02:57:15)*** Joyci joined the chat ***(02:57:23)Joyci

Hello! Welcome to Customer Support Service!

My name is Joyci and I will be assisting you today.

(02:57:25)Joyci

Kindly note, that at the moment you are connected to our English customer support, however, our chat uses auto-translate mode, therefore, please feel free to keep using your language!

Please keep in mind that some errors in translation may occur, but we hope this function will allow us to help you to the best of our ability.

(02:58:13)Joyci

I will be more than happy to check that for you, just bear with me for a few minutes.

(02:58:19)Pedro

Ok obrigado

(02:59:28)Joyci

Thank you for your patience, Pedro. I’ve just followed up with our Finance Department, and they’ve confirmed that your withdrawal is still in the processing queue.

There’s currently a delay due to the high volume of payout requests being handled. Please rest assured that your case has not been forgotten and the team is actively working on it.

(02:59:41)Pedro

Ok obrigado

(03:00:35)Joyci

No worries is my pleasure on helping you on anything you need

(03:00:38)Joyci

Do you maybe have any other enquiry I could help you with in the meantime?

(03:01:28)*** Pedro left the chat ***

Está é sempre a mesma resposta por parte deste casino.

Podem ajudar?

Dear Knotz12345

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear Knotz12345,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Cashed Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Cashed Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Good afternoon,

I have already received the amount in my bank account.

Thank you for your help

Boa tarde,

Já recebi o valor na conta bancária.

Obrigado pela ajuda

Dear Knotz12345,

We hope you find this message in good health!

We are pleased to inform you that both of your previous pending withdrawal has been successfully processed, and the funds were dispatched from our end on December 1, 2025.

The funds may take between 3 to 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We would also want to inform that at this moment, we do not observe any pending withdrawals or an active balance associated with your account. 

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities.

Best regards,  

Cashed Casino team.

Dear Knotz12345,

We are pleased to hear that your issue has been successfully resolved. Based on your confirmation, we will now proceed with marking this complaint as ‘resolved’ in our system. Thank you for your cooperation throughout the process.

Should you experience any difficulties with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. We remain at your disposal.

Please note that our services are provided free of charge and we do not accept any form of compensation. However, if you are willing, we would be grateful if you could share your experience with our services on Trustpilot:

https://www.trustpilot.com/evaluate/casino.guru

Your feedback is highly valuable to us and helps other players make informed decisions.

Finally, I would also like to thank the casino for their cooperation and for contributing to the resolution of this case.

Thank you for your time.

Kind regards,

Samuel

Casino Guru