Buran Casino - Die Einzahlung des Spielers wurde nicht gutgeschrieben.

On 8-12-2024 and 10-12-2024, I deposited 30€ each, which were debited from my bank account but never credited to my player account. Contacting the casino has not been successful. This is not the first time with this casino. My bank statement was provided to the casino, but there has been no response to emails.

Ich habe am 8-12-2024 und am 10.12.2024 je 30€ eingezahlt diese wurden vom Bankkonto abgebucht aber nie den Spielerkonto gutgeschrieben Kontakt mit casino hat keinen erfolg gebracht das ist aber nicht das erste mal bei diesen Casino Kontoauszug wurde dem casino zur Verfügung gestellt keine reaktion auf Emails

Dear torri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it might take some time before it’ll be credited to your casino account.

Kindly provide screenshots as evidence of the deposits not being credited on the casino's side here in the complaint thread. Alternatively, send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I don't know this payment provider, it is specified by the casino, I always want to pay with VR bank transfer

Diesen Zahlungsanbieter kenne ich nicht der wird vom casino vorgegeben ich will immer mit VR banktüberweisung zahlen

Dear torri,

Could you please confirm you contacted your bank and inquired about the transaction status?

Could you please share a screenshot as to how the transaction is recorded in your transaction history found in your player's profile?

Buran is currently examining the deposits. These are very confidential documents and I do not want to pass them on to anyone for now.

And I'm waiting for

Buran untersucht gerade die Einzahlungen. Das sind sehr vertrauliche Unterlagen ich möchte diese erst einmal nicht weiter geben

Und ich warte buran ab

The people at Buran are just scammers who can't find the error and you are powerless. The bank statements say something different. Debited and not credited. Guru can't help either. If I upload the bank statements here, everyone can see them. Buran doesn't reply to emails. I can't find out the payment provider either and there is no contact. Buran doesn't help either!!!!!!!!!!!!!!! Should be banned or the license revoked

Die bei Buran sind nur Betrüger die Finden den Fehler nicht und mann ist Machtlos Die Kontoauszüge sagen etwas anderes Abgebucht und nicht gutgeschrieben Guru kann auch nicht helfen wenn ich hier die Kontoauszüge hochlade kann die dann jeder sehen Buran antwortet auch nicht auf emails den Zahlzungsanbieter finde ich auch nicht herraus auch kein Kontakt Buran hilft auch nicht!!!!!!!!!!!!!!!Sollte Verboten werden oder lizens entzirehen

Dear torri,

Sensitive information can be set to private so only Casino.Guru professionals and the representative of the casino can see them.

Alternatively, send the information to my email at tomas@casino.guru

Any email you send me won't be shared further.

Could you please post the reply you received from the casino regarding the investigation of your lost deposit?

Dear torri,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Buran does not respond to my inquiries, my bank confirms the debits totaling €50 which were not credited. I contacted Buran in the chat the same day and was told that I would have to wait 72 hours because it was being processed.

However, I cannot assign any deposits myself because Buran did not give me a transaction number. In any case, 2x €30 deposits were not credited. I would like to give my casino rating as not to be recommended as a scam.

Attached are the disputed transactions from my bank account: €20 deposited on October 8th, 2024, still outstanding with Buran, and €30 on October 10th, 2024, still outstanding with Buran, set to completed after more than 20 days. I am demanding a refund of €60 from Buran and a report to the gambling licensing authority. This is not the only case of fraud by Buran.

Attachment!!!

MFG. T. *****

PS I have sent the documents to eMail

Buran Antwortet nicht auf meine Anfragen ,Meine Bank bestätigt den Abgang der Abbuchungen Insg. 50€ diese wurden nicht gutgeschrieben Ich hatte am selben tag kontakt mit Buran im chat da wurde mir gesagt das ich 72H warten muss es sei in bearbeitung.

Ich selber kann jedoch keine Einzahling Zuordnen da Buran mir keine Transaktion nummer bekannt gibt auf jeden Fall wurden je 2x 30€ einzahlung nicht gutgeschrieben ich möchte meine Casino bewertung auf nicht zu emmpfelen Betrug setzen.

Im Anhang die Transaktionen von meinen Bankkonto strittig 20€ eingezahlt an 8,10,2024 noch offen bei Buran und 30€ 10,102024 noch offen bei buran nach über 20Tagen auf abgeschlossen gesetzt ich forder von Buran 60€ erstattung aun meldung an die lizenzbehörde für Glücksspiel das ist ja nicht der einzigste Fall von Betrug von Buran.

Anhang!!!

MFG. T. *****

PS Ich habe die Unterlagen an eMail gesendet

Hello Buran. Not answering any questions. I claim that Buran Casino embezzled €30 from my deposits. I can't contact the payment provider, it's fraud. I'm considering filing a report and demanding compensation from Buran, including all of my deposits. I've already been to a lawyer about it, which is a few thousand euros. I hope Guru can help me, but it doesn't look like it. I sent the documents to Tomas, but I haven't heard from you since.

greetings torri

Hallo Buran Antwortet nicht auf irgent eine Frage Ich behaupte das Buran Casino meine Einzahlungen je 30€ unterschlagen hat ich kann keinen Kontakt zum Zahlungsanbieter aufnehmen das ist doch betrug ,ich bin am überlegen ob ich anzeige erstatte und schadensersatz von buran fordere inkl. aller meiner je geleisteten einzahlungen war deswegen schon beim Anwalt das sind dann einige 1000€,ich hoffe Guru kann mir helfen aber es sieht nicht danach aus die Unterlagen habe ich an Tomas gesendet aber nichts mehr von euch gehört.

gruss torri

Thanks for your patience.

Your 55€ deposit matches in both records, however, the number of 30€ deposits cannot be confirmed.

Could you please share the information in such a way the number of 30€ deposits is comparable between the two records, leading to the conclusion that 60€ extra was debited from your bank account? i apologize for the inconvenience.

these are the transfers, 2 of them for €30 each, they were debited but not credited and what kind of data records are these, extracts from the payments and it is clear that the deposit is pending and you cannot assign a deposit directly, this is not the first time but it happens with very dubious casinos. I still claim that Buran owes me €60, if Guru can't help me then you should close your site, what's up with player protection!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have to prove here that Buran is simply embezzling money, then Casino Guru should consider which side you are on.

das sind die überweisungen 2davon zu je 30€ diese sind abgebucht aber nicht gut geschrieben und was für Datensätze das sin auszüge von den zahlungen und es ist doch ersichtlich die einzahlung steht als offen und mann kann keine Einzahlung direkt zuordnen das ist nicht das erste mal aber es passiert bei sehr unseriösen Casinos Ich behaupte immer noch das Buran mir 60€ Schuldet wenn Guru mir nicht helfen kann dann solltet Ihr eure seite Schliessen was ist da mit Spielerschutz!!!!!!!!!!!!!!!!!!!!!!!!!!!ich muss hier beweisen das Buran einfach Geld unterschlägt dann sollte Casino guru überlegen auf welcher seite ihr steht

I can't say which of the deposits were posted and which weren't. I can no longer assign the deposits, however 2x €30 were not posted!!!!!!!!!!!!!!!!!!!!!!!! but were debited. Proving this is Buran's job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ich kann nicht sagen welche der Einzahlungen gebucht und welche nicht Ich kann die Einzahlungen nichz mehr zuordnen es sind jedoch 2x 30€ nicht gebucht worden!!!!!!!!!!!!!!!!!!!!!!!! aber abgebucht das zu beweisen ist sache von Buran!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am sorry, but the casino might ask you for similar proof. In order to launch an investigation the casino might ask for proof your deposits haven't been returned to your bank account.

Could you please provide a bank statement for December 2024? I apologize for the inconvenience.

Hello

Buran has refunded me the 60€ and the case is closed for me. Please close the case

MFG. Toralf

Hallo

Buran hat mir die 60€ erstattet der Fall ist für mich erledigt . Bitte schliessen Sie den Fall

MFG. Toralf

Dear torri,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru