Buran Casino - Der Spieler hat Mühe, dies zu überprüfen.

Hello dear CasinoGuru team,

I have requested a payout of €500 but I am not receiving it. Now I found out that my account doesn't seem to be verified. I've written to support and finance several times now because I can't verify my account with a utility bill because I live with my parents.

I've asked SEVERAL TIMES what I can use to confirm my address instead, but I haven't gotten an answer...

Hallo liebes CasinoGuru Team,

ich habe eine Auszahlung im Wert von 500€ beantragt doch erhalte sie nicht. Nun habe ich erfahren dass mein Konto nicht verifiziert zu sein scheint. Ich habe jetzt schon mehrmals den Support und die Finanzabteilung angeschrieben da ich mein Konto nicht per Stromrechnung verifizieren kann weil ich bei meinen Eltern lebe.

ich habe jetzt schon MEHRMALS gefragt mit was ich stattdessen meine Adresse bestätigen kann doch erhalte keine Antwort darauf…

Hello Dennis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Is there any bill on your name which would show the address of your residence? Are all of your other documents verified already?

Looking forward to your answer.

Regards,

Nick

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Dear Dennis,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.