Bruce Bet Casino - Die Abmeldung des Spielers wurde storniert.

Hello Casino Guru,

I'd like to report a problem with Bruce Bet. My withdrawal was simply canceled after verification and then refunded to my account. Now I'm waiting for it to be confirmed again, but the casino's support team isn't giving me any explanation as to why this happened.

I find this very disappointing and hope that you can help me clarify this matter or bring this problem to the attention of the casino.

Thank you!

Hallo Casino Guru,

ich möchte ein Problem mit Bruce bet melden. Meine Auszahlung wurde nach der Verifizierung einfach storniert und wieder auf mein Konto zurückgebucht. Jetzt warte ich erneut, dass sie bestätigt wird, aber der Support des Casinos gibt mir keine Erklärung, warum das passiert ist.

Ich finde so etwas sehr enttäuschend und hoffe, dass ihr mir helfen könnt, diese Angelegenheit zu klären oder das Casino auf dieses Problem aufmerksam zu machen.

Vielen Dank!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What payment method did you choose for your withdrawal request? Did you use the same payment method for depositing as well?
• Have you tried selecting a different withdrawal method?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports only?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika