Bruce Bet Casino - Die Abmeldung des Spielers wurde storniert.

Hello Casino Guru,

I'd like to report a problem with Bruce Bet. My withdrawal was simply canceled after verification and then refunded to my account. Now I'm waiting for it to be confirmed again, but the casino's support team isn't giving me any explanation as to why this happened.

I find this very disappointing and hope that you can help me clarify this matter or bring this problem to the attention of the casino.

Thank you!

Hallo Casino Guru,

ich möchte ein Problem mit Bruce bet melden. Meine Auszahlung wurde nach der Verifizierung einfach storniert und wieder auf mein Konto zurückgebucht. Jetzt warte ich erneut, dass sie bestätigt wird, aber der Support des Casinos gibt mir keine Erklärung, warum das passiert ist.

Ich finde so etwas sehr enttäuschend und hoffe, dass ihr mir helfen könnt, diese Angelegenheit zu klären oder das Casino auf dieses Problem aufmerksam zu machen.

Vielen Dank!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What payment method did you choose for your withdrawal request? Did you use the same payment method for depositing as well?
• Have you tried selecting a different withdrawal method?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports only?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you so much for your feedback.

I chose a bank transfer for my withdrawal. This isn't my first withdrawal from this casino. I previously received a successful withdrawal of €150 without any problems.

I used the same method for withdrawals. I did not use any other withdrawal methods.

My winnings come mainly from slots.

I have since submitted a new withdrawal request, but the funds are still being withheld. This is causing me great concern, as I don't understand why there are such difficulties this time.

Thank you so much for your support.

Hallo Veronika,

vielen Dank für eure Rückmeldung.

Ich habe für meine Auszahlung eine Banküberweisung gewählt. Das ist auch nicht meine erste Auszahlung bei diesem Casino. Früher habe ich bereits 150 € erfolgreich ausgezahlt bekommen, und damals gab es keinerlei Probleme.

Für Auszahlungen habe ich dieselbe Methode verwendet. Andere Auszahlungsmethoden habe ich nicht genutzt.

Meine Gewinne stammen hauptsächlich aus Slots.

Inzwischen habe ich eine neue Auszahlungsanfrage gestellt, aber die Gelder werden weiterhin zurückgehalten. Genau das bereitet mir große Sorgen, da ich nicht verstehe, warum es diesmal solche Schwierigkeiten gibt.

Vielen Dank für eure Unterstützung.

Thank you for your reply. What is the current status of your withdrawal request?

When was the last time the casino communicated with you regarding the issues with your withdrawal?

Did you accumulate the winnings you've been trying to withdraw with or without a bonus?

Hello Veronika,

I have now received my money in full. According to the official statement from support, there were internal problems with the payment processing. I don't really believe that, but I'm very happy about my win and that I finally received my money.

Thank you so much for your support.

Hallo Veronika,

ich habe mein Geld nun in voller Höhe erhalten. Laut offizieller Aussage vom Support gab es interne Probleme bei der Zahlungsabwicklung. Ich glaube zwar nicht wirklich daran, aber ich freue mich sehr über meinen Gewinn und dass ich endlich mein Geld bekommen habe.

Vielen Dank für eure Unterstützung.

Dear Brandt.A,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru