Bonanza Game Casino - Die Auszahlung des Spielers verzögert sich.

On March 4, 2025, I made a withdrawal of €60. When I asked again today where my withdrawal was, I was told that it would be passed on. So far, without success.

Am 4.3.25 eine Auszahlung von 60€ getätigt. Auf meine heutige erneute Nachfrage wo meine Auszahlung bleibt wird mir gesagt es wird weitergeben. Bis jetzt ohne Erfolg

Dear Benbn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Ladies and Gentlemen

My account is verified and my withdrawal has been approved. After asking in the chat I was told that the credit would be received within 5 working days. However, this is not the case.

Sehr geehrte Damen und Herren,

Mein Konto ist verifiziert. Und meine Auszahlung wurde genehmigt. Nach Frage im Chat wurde mir gesagt das die Gutschrift innerhalb 5 Werkstage erhalten werde. Dies ist jedoch nicht so .

Dear Benbn,

Have you received your payout since your last reply?

Dear Benbn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ladies and Gentlemen

you can close the case I have received my money.

I thank you for your effort

Sehr geehrte Damen und Herren,

sie können den Fall schließen ich habe mein Geld erhalten.

Ich bedanke mich für ihre Mühe

Dear Benbn,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru