BOHO Casino - Die Aufforderung des Spielers, Limits festzulegen, wird ignoriert.

Hello, I have been trying to set my limits for weeks

The casino is ignoring me, maybe you could help me.

Best regards

Hallo seit Wochen versuche ich meine limits zu setzen

das casino ignoriert mich, vielleicht könnten Sie mir helfen.

Mit freundlichen Grüßen

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with BOHO Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• What limits would like to adjust, please?
• Could you please forward all communications you have had with this casino regarding this issue to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear teenagemutants808,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Player,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations, especially regarding such an important matter as responsible gaming.

We have carefully reviewed your account, and we can confirm that it has now been closed as per your request. We understand how frustrating delays in setting personal limits can be, and we truly regret any inconvenience caused.

Our team strives to handle responsible gambling requests promptly and with the seriousness they deserve. Please rest assured that we are reviewing this case internally to ensure improvements are made.

If you require further assistance or would like to share more details, feel free to contact us directly at support@bohocasino.com.

Best regards,

Bohocasino Team

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Katarina

Casino.Guru