BOHO Casino - Der Antrag des Spielers auf Schließung seines Kontos wurde ignoriert.

I've been trying for over two months to get my account blocked, but unfortunately, I keep depositing and playing. I've told the casino they should block my account, but each time they've talked me out of it and I've continued playing. Since then, I've lost over €1200. If the casino is to be fair, they should refund a portion of my losses. Please look into this. Thank you in advance.

İch versuche schon seit über 2 Monaten das sie mein Konto sperren leider zahle ich immer wieder ein und spiele das habe ich dem Kasino mitgeteilt das sie mein Konto sperren sollen jedesmal wurde ich umgestimmt und habe weiter gespielt seit dem habe Ich über 1200 Euro verloren sollte das Casino Fair sein müssen sie ein Teil meiner Verluste zurück erstatten . Bitte das zu prüfen. Danke schon im Vorhinein.mfg

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ayho55,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Players can also contact the support team via email support@bohocasino.com to inform them of their decision to stop gambling on the website, whether for a definite or indefinite period of time. The support team will take the necessary steps to block the player's access to their account and ensure that no promotional materials are sent to them during this period.

If a player is self-excluded from the casino, they will be unable to log into their account or request a withdrawal of any remaining balance. However, once self-excluded, the player can reach out to the support team via email to initiate a withdrawal of their remaining balance.

The support team will respond within a reasonable timeframe, providing information on how to proceed with the withdrawal and assisting the player through the process. It’s important to note that active self-exclusion does not exempt a player from the verification procedure, should it be required by the casino to process the funds. Any remaining funds will be paid out according to the casino's withdrawal limits.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila