BOHO Casino - Das Spielerkonto wurde nicht gesperrt.

Dear Sir or Madam, my name is Sajjad Allami. I have been playing casino games for 6 years and unfortunately I am addicted to gambling. I have played at several casinos and as soon as I wrote to them in live chat that I am addicted to gambling, my account was immediately blocked.

Then I wouldn't be able to continue playing, which I think is good, but unfortunately that wasn't possible at Boho Casino. I told them that I'm addicted to gambling, but unfortunately they didn't block my account. I lost a total of €1175 with them.

I want my money back because I told them I'm a gambling addict, but they haven't blocked my account, which violates the chat rules. I also took a screenshot because customer service told me to send an email so they could deactivate my account.

Sehr geehrte Damen und Herren meine Name ist Sajjad Allami ich spiele seit 6 Jahren Casino und ich bin leider spielsüchtig ich hab bei mehreren Casino gespielt und sobald ich dennen bei livechat geschrieben habe das ich spielsüchtig bin wurde meine Account direkt gesperrt.

dann könnte ich nicht weiter spielen das finde ich gut aber bei boho casino ging das leider nicht ich hab dennen mitgeteilt das ich spiel süchtig bin aber leider haben die meine Account nicht gesperrt ich hab insgesamt bei dennen 1175€ verloren.

ich möchte das Geld wieder zurück haben da ich dennen geschrieben habe das ich spielsüchtig bin jedoch haben die meine Account nicht gesperrt und das verstoßt gegen die Regeln von dem Chat hab ich auch eine Screenshot gemacht da der Kundenservice meinte ich soll eine email schreiben das die meine Account deaktivieren.

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Dear SajjadMustafa7,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling, and I found this:

Players can also contact the support team via email support@bohocasino.com to inform them of their decision to stop gambling on the website, whether for a definite or indefinite period of time. The support team will take the necessary steps to block the player's access to their account and ensure that no promotional materials are sent to them during this period.

If a player is self-excluded from the casino, they will be unable to log into their account or request a withdrawal of any remaining balance. However, once self-excluded, the player can reach out to the support team via email to initiate a withdrawal of their remaining balance.

The support team will respond within a reasonable timeframe, providing information on how to proceed with the withdrawal and assisting the player through the process. It’s important to note that active self-exclusion does not exempt a player from the verification procedure, should it be required by the casino to process the funds. Any remaining funds will be paid out according to the casino's withdrawal limits.

Could you please advise whether you sent the request to the dedicated email address? Please forward all self-exclusion requests you sent to the casino to my email at kristina.s@casino.guru. Also, do you currently have access to your casino account?

Thank you very much for your cooperation.

Best regards,

Kristina