BOHO Casino - Das Spielerkonto wurde gesperrt.

Hello!

I registered and deposited a total of €300, won the €300 back, and then requested a withdrawal. However, it said I had to wager it 10 times. I didn't receive a bonus.

When I brought this up in the live chat, my withdrawal was cancelled and my account was permanently blocked AGAINST my will!! PLEASE help

Hallo!

Ich habe mich registriert und 300€ insgesamt eingezahlt und die 300€ auch zurückgewonnen und dann eine Auszahlung beantragt. Jedoch hieß es dass ich es 10x umsetzen muss. Ich hatte keinen BONUS.

Darauf hin als ich es im Live Chat angesprochen habe, wurde meine Auszahlung storniert und mein Konto GEGEN meinen Willen dauerhaft gesperrt!! BITTE um Hilfe

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Dear dave22622,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Have you made any withdrawals in this casino before?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Of course I passed the verification. And no, that was my first withdrawal. I simply wanted to withdraw the amount I had deposited. Not a single cent more.

Klar hab ich die Verifizierung bestanden. Und nein das war meine erste Auszahlung. Ich wollte lediglich nur meinen eingezahlten Betrag auszahlen. Keinen Cent mehr.

Hello dave22622,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply and for providing the screenshots.

Before we proceed, I would like to clarify a few points:

• Was your account closed because you informed the casino that you were experiencing gambling problems?
• After your account was closed, what happened to the €300 balance? Was it confiscated by the casino, or was it returned to your casino account?

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Player and Casino Guru Team,

Thank you very much for your patience.

We would like to confirm that the refund has been successfully processed, and the player should have already received the funds.

We sincerely appreciate the player’s cooperation throughout the verification and refund process.

Best regards,

Bohocasino Team

Dear dave22622,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru