Bizzo Casino - Der Verifizierungsprozess des Spielerkontos verzögert sich.

Hello,

The casino goes too far with what they request to confirm the account.

I have uploaded all the required documents and they have been confirmed.

After that, a transaction overview of ALL transactions on my Skrill account was requested.

I also provided that.

Now I'm supposed to provide a bank statement proving payments that have absolutely nothing to do with the casino.

That honestly goes too far and invades my privacy too much.

I am happy to confirm my IDENTITY, but what I pay for and where is nobody's business but mine.

Please help me verify my account and receive my money.

Hallo,

dsa Casino geht zu weit, bei dem wass die anfordern um das Konto zu bestätigen.

Ich habe alles an geforderten Dokumenten hochgeladen und diese wurden bestätigt.

Danach wurde eine Transaktionsübersich über ALLE Transaktionene mienes Skrillkontos gefordert.

Auch das habe ich zur Verfügung gestellt.

Jetzt soll ich einen Kontoauszug zur Verfügung stellen, der Zahlungen belegt, die überhaupt nichts mit dem Casino zu tun haben.

Das geht ehrlich zu weit und zu sehr in meine Privatsphäre.

Gerne bestätige ich meine IDENTITÄT, aber was ich wo bezahle, geht außer mir niemanden etwas an.

Bitte helfen Sie mir dabei, mein Konto zu bestätigen und mein Geld zu erhalten.

Important notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Dear AdoHaMoser,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

Please understand that KYC verification is an essential process that helps casinos ensure that money is sent to its rightful owner. Since online casinos cannot physically inspect players' identities and documents, they sometimes need to carry out additional checks, which may take a few working days.

I understand your concerns about privacy, especially when the casino requests information about transactions unrelated to your gambling activity. However, such requests can be part of standard financial verification procedures, including checks of the source of funds.

I therefore recommend cooperating with the casino and providing the requested documents. This does not necessarily mean that anything is wrong with your account, but rather that the casino needs to complete its verification checks before processing your withdrawal.

Could you please clarify the following?

• Have you already provided the latest requested bank statement, or are you still reluctant to submit it?
• Have you made any successful withdrawals from this casino before?

Thank you very much in advance for your cooperation and reply.

Best regards,

Samuel