Bizzo Casino - Das Spielerkonto wurde nicht verifiziert.

hey I'm having trouble with the verification process for the past month.

they've asked me for extensive documents and i sent every single thing they wanted and they're still canceling my withdrawal requests .

here is what i sent so far :

• picture of my passport
• selfie with my passport
• 3 different proof of addresses
• 3 different selfies with 3 different type of ID + 3 different numbers written on a paper (yes i was asked to do it 3 different times)
• 3 month of bank statements from one bank
• 3 months of bank statement from another bank i use
• proof of income
• 3 different pay slips ( i sent invoices because i don't get pay slips)

so even after all of this, theyre still canceling my withdrawal. theyre insistent now on me giving them payslips from an employer but im not considered employed . im self employed and i send out invoices. i already proved this to them by sending them all my bank statements + invoices as well.

Important notice:

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Dear mikeymike1,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Have you made any successful withdrawals before?
• Has the casino successfully approved any of your documents?
• Has the casino indicated any issues with approving any specific documents or information?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mikeymike1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina