BitKingz Casino - Das Spielerkonto wurde geschlossen.

I have used this site a little bit to play casino. It was a mix of slots and live casino. I do not remember my bets exactly and can not log into my account. But I know for sure that I had been losing. I had around 7500-8000 NOK in my account and suddenly they decided to close it.

I hope you can help solve this case. I do not see any reason to close my account and I had only been losing money.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BitKingz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Have you contacted casino support regarding the issue? What response or explanation have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long you were a player at the casino and when exactly your account was blocked?

It was at the end of the summer I registered. And since then I have been gambling once in a while. I found out about it yesterday. So it can have been for a couple weeks, but not really sure.

How did you learn about your account being blocked?

Yesterday it was not possible to log in. It only says «disabled account»

Have you contacted casino support regarding the issue? What response or explanation have you received?

I have reached out to my manager at Crocoslots (same owner). The same happend there. Waiting for response.

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks for your reply.

Kindly share any proof of the incident, such as a screenshot of your blocked account and communication with the casino regarding the issue.

Send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Looking forward to your reply.

Dear Norwegiangambler,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru