BetRebels Casino - Das Spielerkonto wurde geschlossen.

Casino shut down my account citing multiple accounts but won't provide any evidence of the breach. Previously provided sof and sow as well as other documents.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Is there any chance that someone from your household or using the same IP address also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you passed the full KYC verification at this casino?
• Which payment methods did you use to deposit money into this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1. I dont believe so. My partner has an account and lives out of province but comes here fairly often- not sure if she made the account here but its possible.

2. No

3. I have yes. Multiple times.

4. Mainly crypto currency

Thank you for your reply. To continue with our investigation, could you please clarify the following:

• Has your partner accessed her account while visiting you?
• Has your partner used the same device as you to log into her casino account?
• Have you and your partner ever used the same payment method (for example, the same crypto wallet) to deposit money into your respective accounts?

Dear jakem942,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru