Beton.win Casino - Spieler meldet Mängel und Manipulationen im Casino.

Hello, this casino has several shortcomings.

First: Fraudulent loyalty program. They offer a tiered loyalty program; on the first day I played (in mid-January 2026), I was one point away from reaching level 2.

After that, it never went up again and got stuck at level 1. I've played almost every day since then, placing daily bets between $500,000 and $5,000,000, but the level doesn't go up.

Second: The casino does not have a self-exclusion system, although I asked them to do it by email on January 30, 2026, they did not do it.

They didn't process my request and responded with this:

Third: The RTPs of Pragmatic Play slots at this casino are grossly manipulated. After a high volume of play, for more than two months playing daily, my observed RTP is below 70%, while the theoretical RTP is 95.5%.

Hola, este casino tiene varias falencias.

Primero: Programa de fidelidad fraudulento. Ofrecen un programa de fidelidad por niveles, el primer dia que Jugue (a mediados de enero de 2026) quede a un punto de subir al nivel 2:

Despues de eso, nunca mas siguio subiendo y quedo pegado en el nivel 1. He jugado casi todos los dias despues de eso, valores entre $500.000 y $5.000.000 en apuestas diarias, pero el nivel no sube.

Segundo: El casino no tiene un sistema de autoexclusion, aunque pedi que lo hicieran por email, el dia 30/Enero/2026, no lo hicieron.

No procesaron mi solicitud y me respondieron con esto:

Tercero: Los RTP de las maquinas de Pragmatic Play, en este casino, estan groseramente manipulados. Luego de un gran volumen de juego, durante mas de 2 meses jugando a diario, mi RTP observado esta por debajo de 70%, cuando el teorico esta en 95,5%

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m very sorry to hear about your issue.

While we understand your disappointment regarding your casino VIP status, we regret to inform you that we are unable to intervene in the casino's decision. Each establishment maintains its own proprietary VIP tier structure, and we respect their autonomy in determining the criteria for advancement or demotion. This position is consistent with our policy of non-interference in promotional offer decisions. The casino retains the sole discretion to categorize players and establish the requirements for each classification.

As for your dissatisfaction with the RTP, we cannot make a case solely based on what you are describing. All casino games operate under a predefined Return to Player (RTP) percentage, which ensures randomness and fairness over the long term but does not guarantee individual winnings. Short-term results can vary widely, and occasional losses or smaller wins are a normal part of gameplay. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance

Regarding the self-exclusion issue, could you please confirm whether you have responded to the email from the casino? Have you stated the reason for your self-exclusion request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila