Betlabel Casino - Die Rücknahme des Spielers hat sich verzögert.

Hello everyone!

Previously, this provider offered payouts within minutes. On Monday, I was able to make six withdrawals totaling €1300. Unfortunately, they didn't arrive this time. On Tuesday, my bank informed me that the payment provider had been blocked. I immediately notified Betlabel. Instead of canceling the payout, Betlabel attempted to transfer the money to the blocked bank account the following day. Naturally, it didn't arrive. Betlabel should have canceled the payout and sent it to a different bank account. Unfortunately, their customer service was completely unprofessional. Now, there have been open payment cases for days, but when I inquire, they aren't doing anything to ensure I receive the money.

I request assistance. I am not responsible for this matter, and I have informed customer service accordingly.

Hallo zusammen!

Bisher stand der Anbieter für Auszahlungen innerhalb weniger Minuten. Am Montag konnte ich sechs Auszahlungen über insgesamt 1300,- Euro tätigen. Leider kamen sie dieses Mal nicht an. Am Dienstag informierte mich meine Bank, dass der Zahlungsdienstleister gesperrt worden sei. Ich informierte sofort Betlabel hierüber. Statt die Auszahlung abzubrechen versuchte Betlabel am Folgetag auf die gesperrte Bank das Geld zu überweisen. Angekommen ist es natürlich nicht. Betlabel hätte die Auszahlung abbrechen müssen und auf ein anderes Bankkonto senden müssen. Leider war die Kundenservice völlig umprofessionell. Nun sind seit Tagen Zahlungsfälle offen, bei der Nachfrage wird sich allerdings nicht darum gekümmert, dass ich das Geld erhalte.

Ich bitte um Unterstützung. Ich bin nicht für die Sache verantwortlich, und ich habe den Kundenservice entsprechend informiert.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betlabel Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share with me the communication from your bank regarding the blocking of the payment provider?
• Could you please share screenshots of the affected payouts, as found in your payout history found in your player's account?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Heiderich,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru