Betlabel Casino - Die fehlgeschlagene Auszahlung des Spielers wurde seinem Spielerkonto nicht gutgeschrieben.

Since June 25, 2026, I have been waiting for a refund of a failed bank withdrawal of €500.00 (Player ID: 1646681777). The payment was rejected by my bank and demonstrably returned immediately to the payment processor (Inpay).

BetLable has official confirmation from my bank. Nevertheless, for weeks now, I've only been getting automated responses in the live chat. New processing times are constantly quoted (7, 10, 14 days), all of which pass without any progress. The chatbot refuses to escalate the matter to the finance department.

A formal complaint with a deadline has been sent via email, and cases have been prepared with CasinoGuru and the licensing authority. No customer service, no transparency – absolutely unprofessional!

Seit dem 25.06.2026 warte ich auf die Gutschrift einer fehlgeschlagenen Bankauszahlung über 500,00 € (Spieler-ID: 1646681777). Die Zahlung wurde von meiner Bank abgelehnt und ging nachweislich umgehend an den Zahlungsabwickler (Inpay) zurück.

Der offizielle Nachweis meiner Hausbank liegt BetLable vor. Dennoch werde ich im Live-Chat seit Wochen nur mit automatisierten Floskeln abgespeist. Ständig werden neue Bearbeitungsfristen genannt (7, 10, 14 Tage), die allesamt verstreichen, ohne dass sich etwas tut. Der Chatbot verweigert jegliche Eskalation an die Finanzabteilung.

Aktuell ist eine formelle Beschwerde mit Fristsetzung per E-Mail raus, Fälle bei CasinoGuru und der Lizenzbehörde sind vorbereitet. Kein Kundenservice, keine Transparenz – absolut unprofessionell!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the difficulties you're experiencing. To better understand the situation and determine how we may be able to assist you, I would like to ask you a few questions.

• Have you made any successful withdrawals from this casino either before or after the failed withdrawal you are currently experiencing?
• When was the last time the casino communicated with you regarding this issue?
• Please forward me all communication between you and the casino's customer support regarding this matter, along with any evidence from your bank confirming that the payment was returned to the sender, at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your cooperation and reply.

Best regards,

Veronika