Betify Casino - Das Spielerkonto wurde aufgrund eines Selbstausschlusses geschlossen.

The same thing happened to me here as with the other two casinos. I disclosed my gambling addiction in the chat, and I was assured I could never open an account again. Nevertheless, the casino allowed me to open another account using the same email address and the same information. That's a blatant violation of every law!

It seems these scammers can do whatever they want with gambling addicts! Please help me, casino guru!

I'm attaching some of the evidence to the appendix.

Auch hier ist mir das gleiche passiert wie bei den anderen beiden casinos, ich habe meine spielsucht im chat übermittelt, und mir wurde versichert, ich kann nie wieder ein konto eröffnen. nichtsdestotrotz hat es mir das casino erlaubt, mit der gleichen mail adresse und mit den gleichen daten wieder ein konto aufzumachen. das ist doch ein bruch von allen gesetzen, die es gibt!

es scheint, als dürfen diese betrüger mit spielsüchtigen machen, was sie wollen! bitte helft mir, casino guru!

ich füge einen teil der beweise in den anhang.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betify Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you asked the casino for a refund due to failed player protection? Have you received any reply?
• Do I understand correctly that your accounts in the casino are currently closed?
• When did you register the second account in the casino?
• Could you please share the message you submitted with additional information? Make sure the date, recipient email address, and sender's email address are visible.
• Could you please confirm you registered with accurate and identical personal information as the previous account?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Did you request a refund from the casino due to a failed player protection measure? Did you receive a response? Yes, you declined.

Did I understand correctly that your casino accounts are currently closed? Yes, everything is closed.

When did you register the second account at the casino? I didn't register a second account; I simply reopened the old, blocked one!

Could you please forward your message with additional information? Please ensure that the date, recipient's email address, and sender's email address are visible. I have forwarded it.

Could you please confirm that you registered with the correct and identical personal information as with your previous account? I didn't create a new account; I reopened my previously blocked gambling account!

Please send emails or chat logs to my email address at tomas@casino.guru Or post screenshots here.

Haben Sie das Casino wegen eines fehlgeschlagenen Spielerschutzes um eine Rückerstattung gebeten? Haben Sie eine Antwort erhalten? Ja Sie haben es abgelehnt

Habe ich das richtig verstanden, dass Ihre Konten im Casino derzeit geschlossen sind? Ja alles geschlossen

Wann haben Sie das zweite Konto im Casino registriert? Ich habe kein zweites Konto registriert, sondern das alte, gesperrte wiedergeöffnet!

Könnten Sie bitte Ihre Nachricht mit zusätzlichen Informationen weiterleiten? Bitte stellen Sie sicher, dass Datum, Empfänger-E-Mail-Adresse und Absender-E-Mail-Adresse sichtbar sind. Habe ich weitergeleitet

Könnten Sie bitte bestätigen, dass Sie sich mit korrekten und identischen persönlichen Daten wie beim vorherigen Konto registriert haben? Ich habe kein neues Konto eröffnet sondern mein gesperrtes Spielsucht Konto wiedereröffnet!

Senden Sie E-Mails oder Chatprotokolle an meine E-Mail-Adresse unter tomas@casino.guru Oder posten Sie hier Screenshots.

Thanks for the clarification.

Could you please share the casino's response to your refund request?

Could you please specify when your account was reopened and under what circumstances?

When have you made deposits to the casino, and when was your account closed?

Thanks in advance for your reply.

Dear wieserjulian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru