BetFoxx Casino - Der Zugriff auf das Spielerkonto ist gesperrt.

Last night, I registered at this casino and claimed a 200 percent bonus on my deposit, which I never received after making my deposit. Since there was no one available in the chat, I tried to win something without the bonus, which luckily worked out for a while. When I reached €157.00, I logged out as usual, and since then, I haven't been able to access my account. In short, it appears to no longer exist, along with my winnings. (I can provide evidence of the deposit history, etc.) Today, I was able to register again using the same details and successfully logged in. I contacted the chat support and explained my problem, which wasn't easy.

However, I feel like I'm fighting a losing battle. I don't want to let this go, which is why I'm reaching out to you...

Ich habe mich gestern abend bei diesem Casino registriert und ein Bonus von 200 Prozent bei Einzahlung eingefordert den ich nach meiner Einzahlung nicht bekommen habe. Nachdem keiner mehr im Chat war habe ich ohne den Bonus versucht etwas zu gewinnen was auch glücklicherweise geklappt hat. VORERST. Bei 157,00 Eur habe mich hinterher abgemeldet wie sich das gehört und sei dem komme ich in den Account nicht mehr rein. Kurz gesagt er existiert nicht mehr und mein Gewinn somit weg.( ich kann alles belegen Verlauf Einzahlung) etc... Ich habe mich heut mit den gleichen Daten erneut registrieren können. daraufhin bin ich mit dem Account auch rein und es hat funktioniert. Ich habe mich beim Chat angemeldet und denen mein Problem geschildert was nicht leicht war.

Ich habe aber das Gefühl das ich gegen Windmühlen kämpfe. Ich möchte dies aber nicht auf mir sitzen lassen und darum wende ich mich an euch...

Dear snubbi1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betfoxx Casino.

Please understand opening multiple accounts in the casino is almost universally prohibited. I would advise against depositing to your newly created account until the consequences regarding your winnings are clarified.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Were you informed about why your original account was blocked?
• What games did you play to accumulate your winnings? (slots, live games, betting on sports) 
• Could you please share your communication with the casino or any supporting evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear snubbi1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.